Tech Product Specialist_with training program

  • Full time
  • Team: Professional Development Program (PDP)
  • Linz
  • 4.6 / 5 on kununu

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Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges?  If so, look no further.  We want to talk to you!
 
The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford, and Experian.  Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the world.  We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.

We are looking for young talent and recent graduates, to join our professional development program that starts with virtual 12-weeks intensive training program , after which you will join our team as Product Specialist in our Linz Lab (we offer a permanent contract from your first day ) , where Dynatrace is quickly expanding and has one of the most diverse technical expertise in the industry.

As a Product Specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customers.  This is done primarily through providing in-product assistance (chat), customized coaching sessions, and product onboarding.  Through these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how to get they can the most value from them.  Since Dynatrace ONE is embedded into our product, you will be the voice of our product as well as provide the voice of the customer to our product management and Dynatrace leadership teams.  We would also love you to join us at local conferences and meet-ups to share how our automated, full-stack, AI-powered monitoring platform is helping our customers lead their industries.

We are looking for students/ recent graduates that will be available to start either in May or June 2021. If you are ending your studies and would be available to start your career in these dates, don't hesitate to apply! :)


Responsibilities

  • Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
  • Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.
  • Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.
  • Deliver live demos of Dynatrace’s all-in-one monitoring solution for a wide range of users (technical and non-technical).
  • Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities.
  • Use your knowledge and experience to help build our collective knowledge through stand-up meetings, ad-hoc brainstorming, and team enablement sessions.
  • Identify, offer solutions, and take initiative to automate or streamline any processes or task that takes away from our first priority—our customers—in order to reduce workload, increasing scale, and provide more value to customers.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related work experience.
  • Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
  • Familiarity with database design, SQL, and data access practices.
  • Exceptional corporate presentation and relationship-building skills.
  • Must have exceptional English written and verbal communications skills.  Additional language skills preferred with German, French, Italian, Spanish, Portuguese, and Japanese being preferred.
  • Knowledge of one or more web technology stacks such as:
  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
  • Server-side technologies such as Java Servlets and PHP
  • Client-side technologies such as HTML, CSS, JavaScript, and Ajax
  • The HTTP protocol and the RESTful architectural style
  • Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry

Expectations

  • Flexible – we are dynamically changing and adapting.
  • Positive – even in the face of adversity.
  • Proactive – not waiting to be told what to do.
  • Motivated – self-starter who excels in fast-paced, team environments.
  • Innovative – always learning and contributing to fresh ideas.

You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders: https://www.youtube.com/watch?=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=Dynatrace

You want to get a feeling for the expectations on this role from one of your peers? Quickly listen to our Product Specialist Tatiana, from our Barcelona Lab: https://www.youtube.com/watch?v=kytpycxP__E&index=13&ab_channel=Dynatrace

Have we made you curious about starting your career at a global leader, with flat hierarchy and open-door policy? Then join us and be part of a brand-new, SaaS-driven, agile customer experience organization!

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 44.800 for Bachelor graduates, and € 47.600 for Master graduates, gross per year based on full-time employment .


Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Corporate responsibility

We care for the communities we are part of and give back whenever possible. We participate in charity actions as a company and encourage our teams to do so as well. And we shop local, organic and fair-trade.

Family support

From maternity and paternity leave as well as individual arrangements to a smooth return and flexible hours after your leave – we support you in both ventures, work and family.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.

Employee discounts

We've teamed up with various suppliers and partners to offer you special discounts for their products and services. This way you can make quite some savings and benefit from exclusive offers.

Sports activities

You want to stay active? We got you! Join our running courses, yoga classes or other fitness activities and challenges, and get discounts to your local gym.

Healthy snacks & Food allowance

For power during your work day, we hook you up with a great selection of cereals, fresh fruits as well as coffee and tea, free for you at any time, and chip in on your lunch with food vouchers.

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Latest technologies

To drive innovation, you will not only work with latest technologies and tools, you will also have the latest equipment at hand to optimally support you.

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.
Check out all our employee benefits here.