Senior Product UX Designer: Applications & Microservices


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User Experience | Research | Product Design | Technology | Complexity 

Do you love to solve complex design problems? Are you excited about building extraordinary customer journeys? Are you looking for teammates who appreciate open communication and face challenges together?

Dynatrace is a global leader in Software Intelligence — because the world needs software to work perfectly! Our innovative SaaS product helps customers get a self-driving IT. Due to our high quality standards and cutting-edge technologies we are proud to serve companies like H&M, Delta Airlines, SAP, United Health Care, JP Morgan, and many others!

As an experienced Product Experience Designer you will join a global team of about 30 designers & researchers sitting across our R&D labs in Austria, Poland, Spain, and the United States.

Working in close collaboration with product managers, software engineers, and other designers, you will focus on improving the end-to-end UX of our Applications & Microservices solution (which is a key part of our software intelligence platform and has recurrently been a Gartner Magic Quadrant APM leader).

Our solution empowers various kinds of development and operation teams in easily monitoring & analyzing the performance of their managed cloud-native apps. With that they can for example optimize their systems and technical infrastructures, track their apps' health and success, reduce downtime, troubleshoot issues more effectively, and much more.

Your role

  • Own and iteratively improve the product UX of end-to-end journeys for specific target audiences within our Applications & Microservices solution.
  • Be as hands-on as needed to clearly visualize, prototype, test, and measure design solutions — e.g. with information architecture, user flows, wireframes, mockups... but also surveys, user testing, usability heuristics, user-centered metrics, etc.
  • Plan and perform all needed research (on users and the competitive landscape), building insights from both qualitative & quantitative data in order to inform your proposed designs.
  • Act as a customer advocate while continuously partnering with product managers, experience leads, engineers, and other design practitioners.

Your profile

  • You have at least 5 years of experience and a demonstrated track record of designing, shipping, and iterating on complex digital software products and systems — definitely not just websites or campaigns. Even better if matured working also on B2B Enterprise software.
  • You got plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders. Most preferably at a software product company.
  • You are fully comfortable working on business+technical+human challenges from start to end — e.g. planning and doing UX research, collecting and translating insights and data into concepts that form new products & features, designing detailed solutions to make things real, and continuously learning from and iterating upon what you ship.
  • You boost strong communication and cross-functional collaboration skills, in English.

You will love this job, if...

  • You can drive projects with a great sense of ownership, autonomy, collaboration, proactivity, and optimism.
  • You thrive and deeply enjoy working with multidisciplinary teams, and are at comfort with ambiguity.
  • You are comfortable with collaborating with geographically dispersed teams.
  • You are keen to continuously improve your skills and grow within your craft.
When applying for this role please include a link to a brief portfolio showing a few selected commercial projects you worked on in the past — clearly outlining the problems and/or business opportunities taken on with your work, as well as your role and specific responsibilities as part of a multidisciplinary team. That should mostly touch on the process applied to find solutions and overcome challenges, rather than focusing just on visual polish and final deliverables.

Please kindly apply with both your resume and portfolio in English.
A cover letter would also be highly appreciated.

Join us now!

Due to legal reasons we are obliged to disclose the minimum salary according for this position, which is EUR 50,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Latest technologies

To drive innovation, you will not only work with latest technologies and tools, you will also have the latest equipment at hand to optimally support you.

Healthy snacks & Food allowance

For power during your work day, we hook you up with a great selection of cereals, fresh fruits as well as coffee and tea, free for you at any time, and chip in on your lunch with food vouchers.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.

Volunteer time off

Dynatracers receive a day of paid volunteer time off per year, encouraging you to support the community and joining efforts to give back.

Ergonomic workplaces

Height-adjustable desks, allowing you to sit or stand while working, large, multiple monitors, laptop stands, a selection of chairs to choose from and ergonomic mice, will support your wellbeing at work. Also, learn more about ergonomic workplaces in offered workshops.

Innovation Days

Great ideas, deliverables, presentations, collaboration and lots of fun: That is our quarterly Innovation Days, in which you get to spend 24 hours on a project of your liking together with your colleagues and bring these ideas to life.

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.

DevOne®

The developer conference in the heart of Europe, Linz AT. As host and organizer of the event, we always make sure that every Dynatracer interested in joining our beloved conference can do so.

Relocation support

You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible. Followed by a great offering of German courses for you and your partner.
Check out all our employee benefits here.

Any questions?
Feel free to contact us!

You are thinking about moving for your new job and need help?
Check out our relocation support.