Customer Success Manager- Strategic Account

  • Full time
  • Team: Customer Success
  • Vienna
  • 4.63 / 5 on kununu

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Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our growing team in Vienna! :)

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals. 

Position Description & Responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding 
  • Own renewal strategy and subsequent on time renewal of subscription(s) 
  • Identify strategic, new business growth opportunities 
  • Build Dynatrace brand awareness and loyalty in assigned accounts 
  • Defend against competition in assigned accounts 
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com  
  • Ensure that critical issues are documented and escalated in an expeditious manner for resolution 
  • Coordinate account activities with sales teams for assigned accounts within territory 
  • Help customers understand our product roadmap and promote migrations as necessary 
  • Leverage relationships to aid in the building of reference accounts/contacts 
  • Act as customer advocate and liaison to become a Trusted Advisor 

Qualifications

  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices 
  • Basic technical understanding of cloud, new stack, and application performance technology 
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners 
  • Excellent verbal, written and interpersonal communication skills 
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. 
  • Highly motivated, energetic and committed to getting results 
  • Ability to develop strong relationships with the user/customer/internal communities 
  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. 
You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders: https://www.youtube.com/watch?v=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=Dynatrace 

You want to get a feeling for the expectations on this role from one of your peers? Quickly listen to our CSM Carolina: https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.


Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.

Family support

From maternity and paternity leave as well as individual arrangements to a smooth return and flexible hours after your leave – we support you in both ventures, work and family.

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Healthy snacks & Food allowance

For power during your work day, we hook you up with a great selection of cereals, fresh fruits as well as coffee and tea, free for you at any time, and chip in on your lunch with food vouchers.

Latest technologies

To drive innovation, you will not only work with latest technologies and tools, you will also have the latest equipment at hand to optimally support you.

DevOne®

The developer conference in the heart of Europe, Linz AT. As host and organizer of the event, we always make sure that every Dynatracer interested in joining our beloved conference can do so.

Innovation Days

Great ideas, deliverables, presentations, collaboration and lots of fun: That is our quarterly Innovation Days, in which you get to spend 24 hours on a project of your linking together with your colleagues and bring these ideas to life.

Commuter benefits

You can choose between three options for your daily commute: reserving a parking spot at a small fee, a fully paid public transportation ticket or receiving a money voucher when selecting to commute by walk, scooter or bike.

International & diverse

We are a diverse, passionate and open-minded group of experts with a strong international mindset. Our diverse backgrounds, identities and perspectives is something we respect, appreciate and value highly.
Check out all our employee benefits here.