Customer Success Manager- Strategic Account

  • Full time
  • Team: Customer Success
  • Vienna
  • 4.6 / 5 on kununu

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Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our growing team in Vienna! :)

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals. 

Position Description & Responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding 
  • Own renewal strategy and subsequent on time renewal of subscription(s) 
  • Identify strategic, new business growth opportunities 
  • Build Dynatrace brand awareness and loyalty in assigned accounts 
  • Defend against competition in assigned accounts 
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com  
  • Ensure that critical issues are documented and escalated in an expeditious manner for resolution 
  • Coordinate account activities with sales teams for assigned accounts within territory 
  • Help customers understand our product roadmap and promote migrations as necessary 
  • Leverage relationships to aid in the building of reference accounts/contacts 
  • Act as customer advocate and liaison to become a Trusted Advisor 

Qualifications

  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices 
  • Basic technical understanding of cloud, new stack, and application performance technology 
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners 
  • Excellent verbal, written and interpersonal communication skills 
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. 
  • Highly motivated, energetic and committed to getting results 
  • Ability to develop strong relationships with the user/customer/internal communities 
  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. 
You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders: https://www.youtube.com/watch?v=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=Dynatrace 

You want to get a feeling for the expectations on this role from one of your peers? Quickly listen to our CSM Carolina: https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.


Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.

DevOne®

The developer conference in the heart of Europe, Linz AT. As host and organizer of the event, we always make sure that every Dynatracer interested in joining our beloved conference can do so.

Volunteer time off

Dynatracers receive a day of paid volunteer time off per year, encouraging you to support the community and joining efforts to give back.

Employee discounts

We've teamed up with various suppliers and partners to offer you special discounts for their products and services. This way you can make quite some savings and benefit from exclusive offers.

Relocation support

You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible. Followed by a great offering of German courses for you and your partner.

Ergonomic workplaces

Height-adjustable desks, allowing you to sit or stand while working, large, multiple monitors, laptop stands, a selection of chairs to choose from and ergonomic mice, will support your wellbeing at work. Also, learn more about ergonomic workplaces in offered workshops.

Personal & Professional development

From conference & meet-up attendances to various internal training programs, e-learning courses, our Leadership Journey and the Dynatrace Learning Platform as well as support to get various certificates – we want you to stay on top of things and continue to develop.

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.

Employee Stock Purchases Plan

Thanks to our special purchase plan for Dynatracers, you can purchase company stocks (NYSE:DT) at a discounted price twice a year and become a shareholder.
Check out all our employee benefits here.