Observability solution for SAP Commerce Cloud

Dynatrace automatic, AI-powered, full-stack monitoring for your SAP Commerce Cloud environment.

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The only built-in monitoring solution for SAP Commerce Cloud

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Observability solution for SAP Commerce Cloud screenshot
Observability solution for SAP Commerce Cloud screenshot

Optimize commerce environments with software intelligence

SAP Commerce Cloud (formerly Hybris) selected Dynatrace as THE platform for observability, monitoring, and performance management. This means that new and existing SAP Commerce Cloud customers have immediate access to Dynatrace full stack monitoring capabilities, including:

  • Dependency

Automatic dependency detection
and mapping of SAP Commerce Cloud environment

  • Monitoring

Auto-discovery and monitoring
of all transactions, services, and infrastructure with gap-free, code-level insights

  • Root Cause

Immediate problem identification
and root cause powered by deterministic AI

Intelligence needs to be fueled with intelligence

That’s why SAP selected Dynatrace’s modern UI and AIOps capabilities to power SAP Commerce Cloud customers with data + insights for unprecedented observability in webscale environments.

Visualize entire SAP Commerce Cloud environment

  • Dynatrace automatically discovers all components and dependencies in Commerce Cloud environment
  • Real-time roadmap of entire application stack, from web browsers, down to containers, infrastructure and cloud
  • No manual configuration, continuous auto discovery of changing environment

Dynatrace smartscape

Go faster & scale with AI driven root cause

  • Single problem alert with root cause of the problem within Commerce Cloud environment
  • See degradation issues to go faster and scale business
  • Eliminate manual interpretation of data and maximize uptime

Multiple Service Problems

Business impact metrics against KPIs

  • Automatically monitor Commerce Cloud environment based on key performance indicators (conversion rates, bounce rates, etc.)
  • Detailed analysis of abandoned revenue
  • Insight into performance issues for non-conversion

Abbonded Revenue Analysis dashboard

Tame omnichannel complexity

  • Commerce Cloud customers can leverage Dynatrace’s real user monitoring to see applications the way your customers do
  • Real-time visibility of customer experience across every digital transaction, from frontend to backend
  • Proactive insights into performance issues and potential business impact

See how the visual load time of your website influences business outcomes like revenue, bounce rates and conversions.

See what makes Dynatrace unique

  • Advanced observability

Intelligent observability

See it all in-context, including metrics, logs, traces, entity relationships, UX, behavior, and vulnerability scores.

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  • Continuous Automation

Continuous automation

Make it easy with automatic deploy, config, discovery, topology, performance, updates, and more.

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  • AI at the core


Free your time with precise answers for proactive problem resolution and performance improvements.

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  • Infinity

Cross-team collaboration

Eliminate silos and accelerate teamwork with a single source of truth for your Biz, Dev, Sec and Ops teams.

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  • Dollar sign with arrow

User experience &
business analytics

Deliver remarkable experiences across every user journey and maximize business KPIs and revenue.

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Unique scalability and deployment capabilities


With a common big data architecture and enterprise-proven cloud technologies, Dynatrace is engineered to easily scale to 100,000+ hosts.

Enterprise grade

Enterprise grade
With unique role-based access, and advanced security functionality, Dynatrace is purpose-built for enterprise wide adoption.

Flexible deployment

Flexible deployment
The simplicity of SaaS, or the flexibility of managed on-premise, means you control your data while we take care of running the platform.

Dynatrace + SAP Commerce Cloud Resources

The new Dynatrace observability solution for Commerce Cloud

Brief overview of Dynatrace, the new observability solution for Commerce Cloud


Dynatrace supports move to autonomous cloud operations for SAP CX

SAP CX relies on Dynatrace to monitor their entire system


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