Customer support holidays

Dynatrace recognizes the following holidays as non-business days and will provide support as defined by the initial response time severity levels.

Holiday General Date US Labs
(Detroit, Waltham,
San Mateo)
Europe Labs
(Linz, Gdansk)
(Sydney, Tokyo)
2017 Dates
New Years Day January 1 Cross Cross Cross January 1 (Sunday)
Day After New Years Day January 2   Cross   January 2 (Monday)
Epiphany January 6   Cross   January 6 (Friday)
President’s Day Third Monday in February Cross     February 20 (Monday)
Good Friday Friday before Easter   Cross   April 14 (Friday)
Easter Monday Monday after Easter   Cross   April 17 (Monday)
Labor Day - Europe May 1   Cross   May 1 (Monday)
Ascension Day 39 days after Easter   Cross   May 25 (Thursday)
Memorial Day Last Monday in May Cross     May 29 (Monday)
Day before Independence Day July 3 Cross     July 3 (Monday)
Independence Day July 4 Cross     July 4 (Tuesday)
Labor Day First Monday in September Cross     September 4 (Monday)
Thanksgiving Day Fourth Thursday in November Cross     November 23 (Thursday)
The Friday after Thanksgiving Friday after Thanksgiving Cross     November 24 (Friday)
Christmas Eve December 24 Cross Cross   December 22 (Friday)
Christmas Day December 25 Cross Cross   December 25 (Monday)