Customer support holidays

Dynatrace recognizes the following holidays as non-business days and will provide support as defined by the initial response time severity levels.

Holiday General Date US Labs
(Detroit, Waltham,
San Mateo)
Europe Labs
(Linz, Gdansk)
APAC Labs
(Sydney, Tokyo)
2017 Dates
New Years Day January 1 Cross Cross Cross January 1 (Sunday)
Day After New Years Day January 2 Cross January 2 (Monday)
Epiphany January 6 Cross January 6 (Friday)
President's Day Third Monday in February Cross February 20 (Monday)
Good Friday Friday before Easter Cross April 14 (Friday)
Easter Monday Monday after Easter Cross April 17 (Monday)
Labor Day - Europe May 1 Cross May 1 (Monday)
Ascension Day 39 days after Easter Cross May 25 (Thursday)
Memorial Day Last Monday in May Cross May 29 (Monday)
Day before Independence Day July 3 Cross July 3 (Monday)
Independence Day July 4 Cross July 4 (Tuesday)
Labor Day First Monday in September Cross September 4 (Monday)
Thanksgiving Day Fourth Thursday in November Cross November 23 (Thursday)
The Friday after Thanksgiving Friday after Thanksgiving Cross November 24 (Friday)
Christmas Eve December 24 Cross Cross December 22 (Friday)
Christmas Day December 25 Cross Cross December 25 (Monday)