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AI and LLM Observability

Monitor, optimize, and secure Generative AI applications, LLMs, and agentic workflows — improving performance, explainability, and compliance.

By combining our Agentic AI initiatives with Dynatrace's AI Observability capabilities, we've successfully optimized our development and operations workflows.
Kulvir Gahunia Director of the Site Reliability Office, TELUS

Integrate and observe

Integrate and observe every AI stack layer — from user applications to LLMs and infrastructure — with native support for top AI platforms.

Application layer

User facing frontend/backend app with end-user feedback (thumbs up/down, text feedback)

Orchestration layer

Advanced metrics & analysis ​(guardrails, chain performance, prompt caching, model usage)

Agentic layer

Agent to Agent communication, protocol, command execution, tool usage, handover

Model / LLM layer

Model token usage/cost, stability, latency,​ invocation errors, latency, resource utilization

RAG / Semantic vector DB layer

RAG pipeline: data retrieval performance, accuracy ​LLM input and outputs, semantic analysis​

Infrastructure layer

Compute, GPU, network, resource monitoring​

Visual representation of six layers.

A Fortune 500 American financial services mutual achieved end-to-end observability across multiple LLMs and the applications they power in a single platform, eliminating blind spots and driving significant cost savings.

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End-to-end observability for Agentic AI, Generative AI, and LLMs

Reduce cost and improve performance of your Agentic, AI and LLM stack

  • Monitor operational metrics for Gen AI applications like token cost, request duration, problems, and problems with unified and customizable dashboards that drive proactive action
  • Leverage Davis AI to detect changes in user behavior, predict cost increases, and proactively make changes to manage costs
  • Reduce AI Agent and LLM response times and improve reliability by analyzing traces for the slowest requests and errors
  • Compare different AI model performance with A/B testing insights to make informed decisions about which models to deploy in production.
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Build trust, monitor guardrails of LLM input and output

  • Safeguard the quality of AI applications by monitoring and analyzing guardrail metrics to mitigate potential biases, errors, and misuse of AI systems
  • Recognize model hallucinations, identify attempts at LLM misuse such as malicious prompt injection, prevent Personally Identifiable Information (PII) leakage, and detect toxic language
  • Analyze the effectiveness of LLM guardrails and make necessary adjustments to ensure optimal user experience and safety
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Explain, log and trace back your AI service outputs

  • Gain end-to-end visibility into the execution of each user request, with tracing, logs to cover the full application stack: frontend, backend, orchestrations, RAG, LLM and agentic layers
  • Log, trace and map dependencies between your services, spanning across your architecture
  • Leverage Davis AI to automatically pinpoint the root cause of errors and failures in the LLM chain and proactively accelerate resolution before impacting customers
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Reduce compliance risk and secure your GenAI applications

  • Comprehensively and cost effectively document all inputs and outputs, maintaining full data lineage from prompt to response to build a clear audit trail to ensure compliance with regulatory standards
  • Store up to 10 years all of your prompts
  • Build dashboards to visualize the behavior and performance of AI systems to make their operation more transparent and prove compliance
  • Support carbon-reduction initiatives by monitoring infrastructure data, including temperature, memory utilization, and process usage
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As customer zero for our AI Observability solution, we have helped our Davis Copilot teams achieve 30% faster response times, reduced costs paid to LLM providers, optimized use of scarce AI infrastructure, and proactively detect incidents before they impacted users

Join the Dynatrace Partnership program

Does your organization create AI solutions? Get in touch with us to get certified as an AI Observability Ready partner.
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