2022 Gartner® Magic Quadrant™
See why Gartner named us a leader in the 2022 Magic Quadrant™ for APM and Observability.
"Dynatrace was the one platform that combined everything we were looking for – there’s nothing else in the industry that compares."
Vivint is a smart home and automation company that prides itself on putting customer experience at the heart of its drive to help families to live safer, and better lives, driven by automation. Its technology is tightly integrated into the lives of millions of people, helping them to protect their homes and families. Any outage could result in risk to their safety leading to the potential loss of customers and brand reputation, so the technology must be flawless and work every time. With change as the only constant in a fast-paced world, Vivint needed to accelerate the speed of innovation across its business, to keep their competitive edge, by bringing new features to market faster, without compromising the customer experience.
To enable this, Vivint needed to enhance observability across its technology and software ecosystem, so they could have complete visibility, as innovations introduce new components. This would be crucial to enabling Vivint to understand how its customers were interacting with its products and what the experience was like for them, so its teams could identify where they needed to make improvements. Its monitoring solution was unable to provide the depth of visibility that teams needed, or the answers to understand the root cause of problems that were impacting the customer experience in a timely manner.
Vivint needed a more automated, intelligent solution that could help them gain continuous insights so they can innovate faster and address any issues before they adversely impacted their customers. The new solution should be able to work across its hybrid environment – cloud platforms and legacy data centers and help quickly pinpoint root cause of issues so Vivint teams can resolve them fast. Following a detailed review of the observability market, it identified Dynatrace as the best fit for its needs.
“We looked at everything in the market and did POCs with about 20 different solutions. Dynatrace was the one platform that combined everything we were looking for,” said Mike Cabrera, Director of Site Reliability Engineering (SRE) at Vivint. “One of the strengths of Dynatrace is it’s easy to use, so you can start immediately. It helped us instrument our applications and easily understand who was using them and why, and how they were interacting with them. That combination is incredibly powerful – there’s nothing else in the industry that compares.”
"Dynatrace was a game changer for us. It bridged a gap between our technology and the people who use it."
“Dynatrace was a game changer for us,” continued Cabrera. “It bridged a gap between our technology and the people who use it. That helped us really understand our services and deliver a better experience to our users. That’s incredibly powerful, because we only care about our customers, so what we do all day is just trying to deliver a better experience and tighten our feedback loops. That’s where Dynatrace comes in. It enabled observability, but it also enabled us to look at what was happening deep in our infrastructure, which is something we didn’t have before.”
"Dynatrace was the one platform that combined everything we were looking for - there's nothing else in the industry that compares."
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