Virgin Money banks on AI-assistance to improve operations

2 days
to complete observability


Virgin Money found its previous approach to monitoring was proving ineffective; it had a relatively small team that was responsible for managing a large number of different systems, using multiple tools and manual processes. As a result, it found its team was regularly reacting to issues after they had impacted customers, making it difficult to proactively optimize digital experiences and creating a significant challenge in terms of time and resources.

"We didn’t think it would be that easy based on the experience we’d had in the past with our monitoring tools. Within two days we had it all installed, and it did deliver."

Andy Lofthouse - Senior Analyst, Virgin Money

Why Dynatrace

  • Auto-discovery and instrumentation – Virgin Money was impressed by the simplicity in which Dynatrace could be deployed across its entire environment, with the ability to auto-instrument all of its services, processes, and technologies. After launching Dynatrace’s OneAgent, Virgin Money had complete observability across its entire digital ecosystem within two days.
  • Intelligent observability at scale – The AI-assistance from Dynatrace met Virgin Money’s need for monitoring capabilities that are smart and scalable, with the ability to recognize end-to-end application flows and customer journeys as its systems continue to expand. These capabilities have saved Virgin Money hours of manpower resources, by removing the need for manual troubleshooting.
  • A single source of truth – The full-stack observability provided by Dynatrace offers Virgin Money a single, all-in-one platform that covers multiple use-cases and technologies. This eliminates the need for teams to use multiple monitoring solutions to find the root cause of performance problems.
  • Cross-team collaboration – The AI-powered answers from Dynatrace can be used by multiple teams within Virgin Money’s IT department, from operations, to second-line support, incident managers, and change management. As a result, Virgin Money is able to make better, faster, and more informed decisions.
"Dynatrace has saved us hours and hours in troubleshooting issues."

Andy Lofthouse - Senior Analyst, Virgin Money

Meet more customers

Trusted by thousands of top global brands. These are just a few.

A proven leader

A leader in the 2023 Gartner® Magic Quadrant™

A Leader and positioned furthest for Vision and highest in Execution in the 2023 Gartner Magic Quadrant™

Read report

2022 ISG Provider Lens™

Read this year’s research to learn why ISG recognized Dynatrace with the top overall position in cloud-native observability.

Read report

The Forrester Wave™️: Artificial Intelligence for IT Operations (AIOps) report

See why we earned top scores in the Current Offering and Strategy categories.

Read report

Get a free trial

Want to see what intelligent observability powered by AI and automation can do for you? Get a free trial of the Dynatrace platform now.

Start a free trial Request demo