Temenos creates better banking experiences with AI-assistance from Dynatrace

Innovative experiences hindered by complexity

As a world-leading banking software provider, Temenos is under pressure to continuously and proactively optimize its solutions to enable banks to create better digital experiences. Like organizations in other industries, banks are looking to simplify their enterprise-level IT by leveraging cloud-based technologies, so Temenos SaaS is a popular deployment model. However, the hybrid, multicloud ecosystem that underpins Temenos’ SaaS offering, built on Microsoft Azure, AWS, and on-premises solutions, has become increasingly dynamic, which makes it more complex to manage.

In Temenos’ highly distributed SaaS environment, containers and microservices come and go in seconds, before DIY and legacy monitoring solutions can instrument them, which was creating blind spots in observability. This was making it difficult for its teams to deliver new SaaS functionality faster and optimize digital experiences for financial services organizations and their customers. It was clear that Temenos needed a new approach to monitoring its multicloud environment – leveraging a solution that is purpose-built for today’s cloud-native architectures.

Automating out the complexity

After evaluating potential solutions, Temenos selected Dynatrace, having been impressed by its ability to provide intelligent observability across a hybrid, multicloud SaaS ecosystem. This observability, powered by advanced automation and AI-assistance from Dynatrace, is transforming the way that Temenos’ teams work, enabling the company to drive faster innovation for its SaaS customers.

“We needed a new approach to monitoring to enable us to continue delivering rapid innovation and digital experiences that delight our customers. DIY approaches would have required too much manual configuration, so we looked at commercial solutions and Dynatrace was the clear choice. The Dynatrace platform’s breadth of capabilities, scalability, continuous automation, and the maturity of its AI engine made the decision a no-brainer,” said Andrew Reeves, Managing Director, Temenos SaaS.

Life with Dynatrace

• Intelligent observability – Dynatrace provides automatic observability across Temenos’ highly distributed cloud-native environment at scale. Dynatrace continuously and automatically updates topology maps, instruments applications and microservices, and details the relationships between every entity and data source in the environment, which eliminates blind spots and helps Temenos to proactively optimize customer experiences.
• Insights powered by AI – With its AI engine, Davis®, Dynatrace provides Temenos with actionable insights into performance issues in real-time across its hybrid cloud environment. Dynatrace automatically prioritizes alerts based on their business impact and provides precise root-cause determination. This helps Temenos’ teams to understand the full context of performance or user experience problems, and to manage their workload more effectively.
• Accelerating innovation – AI-driven answers are enabling Temenos to optimize operations so its teams can focus on higher-value projects that improve customer success and business results. Time that would have been spent investigating alerts and searching for root cause can instead be focused on proactively optimizing its SaaS services and driving faster innovation for banks and their customers.

“Dynatrace’s continuous discovery and instrumentation capabilities are particularly attractive, enabling us to maintain observability across our dynamic SaaS environment, automate manually intensive tasks, and achieve incredibly fast time to value,” continued Reeves. “The AI capabilities are also invaluable, enabling our teams to move away from looking at dashboards and trying to analyze data, to having a platform that provides us with the knowledge and precise answers we need to create better experiences for our customers.”