A leader in the 2023 Gartner® Magic Quadrant™
A Leader and positioned furthest for Vision and highest in Execution in the 2023 Gartner Magic Quadrant™
"Dynatrace was installed within a day and we immediately saw value with issues identified that needed to be addressed, including one in a high value channel that was impacting performance for customers."
The adoption of cloud introduced a full suite of benefits, but also new layers of complexities. To be able to accelerate their cloud migration strategy, RWWA needed to break down existing silos and increase collaboration between operations and development teams. In addition, there was a plethora of tools across its operational landscape, but none providing a single view of the entire technology stack, making it difficult to pinpoint the root cause of faults and remediate issues quickly.
It was clear that RWWA required a much greater degree of visibility in the operational behaviours of its systems, particularly as the workloads were moving to the cloud. Being able to understand the existing behaviour of applications before migration would allow them to accurately plan and optimize their cloud native architectures, whilst ensuring that post cloud migration performance was in line with its service level requirements.
"Time to get to the root cause was significant in the old world. Now we can escalate to the right channels pretty much straight away. Gone are the days when our incident management team spent valuable time trying to find the right support group to escalate issues to."
Given the number of disparate tools in the organization, with no single reference point for application performance and traceability, RWWA investigated several commercial solutions but it was clear that not all could fully support their requirements.
“Dynatrace was the only solution that worked straight out of the box. We evaluated other tools, but it was very quickly proven that they just couldn’t support our stack and it would take months of configuration and custom instrumentation. Dynatrace was installed within a day and we immediately saw value, with a number of issues identified that needed to be addressed, including one in a high value channel that was impacting performance for customers,” explains Grey Properjohn, Head of Software Engineering and Architecture, Racing and Wagering Western Australia.
The decision to adopt Dynatrace was also driven by its ability to improve customer value and customer experience. Powered by artificial intelligence (AI), Dynatrace provides RWWA a greater understanding of transactional performance in real-time and pinpoint the root cause of issues.
“Through the ability to monitor our digital channels from the client all the way down our stack, we’ve been able to gain insights into how customers engage with the platform, and then understand how to respond proactively to improve the customer experience,” Properjohn says.
"Dynatrace has put us in a terrific position to gain more metrics and value from our investment in AWS and we are now rapidly accelerating our workloads based on this confidence."
"Not only has Dynatrace given us a lot of confidence in our system’s ability to scale and handle the performance requirements we need, we now have immediate feedback when anything looks to have impacted that performance."