A leader in the 2023 Gartner® Magic Quadrant™
A Leader and positioned furthest for Vision and highest in Execution in the 2023 Gartner Magic Quadrant™
"Dynatrace is our problem-solving machine. It has helped us make significant improvements to our customer conversions and onboarding."
Migros Bank was founded on the principle of putting people first and helping customers make better financial decisions with fast, easy, and human banking. As the market has become more digitalized, the bank wanted to bring more of its customers online, while still reflecting its values by providing reliable and intuitive digital banking services. These services are powered by applications built on a hybrid technology stack compromised of an on-premises private cloud environment running on Kubernetes and RedHat OpenShift, as well as a legacy mainframe.
The complexity of this hybrid technology stack made it challenging for Migros Bank to understand how backend changes impacted front-end experiences on its digital banking platforms, including critical processes such as customer onboarding and e-banking. Migros Bank’s services rely on multiple third-party applications as well as its own in-house software, but to date, these had remained a ‘black box.’ The bank needed end-to-end visibility across its entire application stack so its teams could collaborate effectively both internally and with external suppliers to find solutions when problems arise.
Migros Bank needed a platform that could provide end-to-end visibility by consolidating all observability data – including from third-party applications and all user devices – in one place to drive fast, informed decisions. After surveying the market, the bank chose Dynatrace for its easy deployment, real-time discovery, and all-in-one platform that could serve as a continuous and consistent source-of-truth and empower DevSecOps and business teams to collaborate more effectively. The immediate impact of these benefits has led the bank to use Dynatrace elsewhere in the business, such as leveraging its automation capabilities to improve the quality and speed of releases.
“With Dynatrace, we are now working based on facts, not assumptions. As a result, we’re spending less time searching for the cause of issues, and instead getting on with working together to solve them,” commented Paul Zimmermann, Head of System Engineering Migros Bank. “The ability to quickly solve issues related to our customer onboarding process and e-banking platform was just the start of our success with Dynatrace – we’re now using it to optimize experiences at every stage of the user journey, to ensure all transactions run smoothly.”
"With Dynatrace, we are now working based on facts, not assumptions. As a result, we're spending less time searching for the cause of issues, and instead getting on with working together to solve them."
“Dynatrace is our problem-solving machine. It has helped us make significant improvements to our customer conversions and onboarding,” commented Hasan Girit, System Engineer Migros Bank. “As we continue to develop innovative new services for our customers, Dynatrace will be key for monitoring, testing, and optimizing those services, so they are the best they can be when they reach our customers.”
“We see Dynatrace as a strategic partner for Migros Bank. It offers excellent support even at short notice and during tricky situations”, comments Stephan Wick, COO/CIO Migros Bank. “The partnership has been crucial to delivering our services around digitalization to our business functions, which resulted in the recent recognition by the Institute for Financial Services Zug (IFZ) that Migros Bank offers the most advanced and customer friendly digitalized banking services in Switzerland.”
"We see Dynatrace as a strategic partner for Migros Bank. It offers excellent support even at short notice and during tricky situations."