KBC banks on Dynatrace for automatic and intelligent observability
"Dynatrace is helping us prove we are compliant with PSD2."
About KBC
- Belgian bank and banking insurance company
- 12 million clients
- 41,000 employees
- 1,400 branches across Europe
Industry
Financial ServicesStory Snapshot
Continuous visibility
With a full-stack cloud observability platform
With a full-stack cloud observability platform
Simplified complexity
AI-assistance provides answers and solutions
AI-assistance provides answers and solutions
Greater collaboration
Precise answers help teams solve issues together
Precise answers help teams solve issues together
Easier compliance
Advanced observability proves conformity with PSD2
Advanced observability proves conformity with PSD2
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Challenges
As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
"Dynatrace’s AI capabilities are really helping us to understand the complexity of IT systems – it is way too much to handle as a human."
Why Dynatrace
- With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
- Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
- As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.
"To meet PSD2 regulations, we needed something that could measure the performance of our own systems and the APIs we’ve exposed to other providers. Dynatrace is helping us prove we are compliant with PSD2."
U-Haul shifts faster with Dynatrace
“Dynatrace is one of the best solutions we’ve ever deployed; it gives us answers to absolutely everything.”
Faster innovation
proactive optimization of revenue generating apps
proactive optimization of revenue generating apps
More work/life balance
intelligent observability eliminates war rooms
intelligent observability eliminates war rooms
Proactive CX upgrades
driven by enhanced user experience visibility
driven by enhanced user experience visibility
Park ‘N Fly accelerates innovation by up to 43% with AI-assistance from Dynatrace, through Trace3 partnership
"Dynatrace gives us a sixth sense of what’s going on in our environment"
Extended observability
into complex, dynamic cloud native environment
into complex, dynamic cloud native environment
Proactive service optimization
with precise answers on how to streamline customer experience
with precise answers on how to streamline customer experience
Cross-team collaboration
enables IT and business teams to improve business outcomes
enables IT and business teams to improve business outcomes
Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace
"Dynatrace helps us to move forward, fast."
Simplifying complexity
Advanced observability lights-up cloud environment
Advanced observability lights-up cloud environment
Faster, better answers
Precise, code-level insights into UX anomalies
Precise, code-level insights into UX anomalies
Prioritizing innovation
AI insights shift the focus onto what matters most
AI insights shift the focus onto what matters most
