KBC banks on Dynatrace for automatic and intelligent observability
"Dynatrace is helping us prove we are compliant with PSD2."
About KBC
- Belgian bank and banking insurance company
- 12 million clients
- 41,000 employees
- 1,400 branches across Europe
Industry
Financial ServicesStory Snapshot
Continuous visibility
With a full-stack cloud observability platform
With a full-stack cloud observability platform
Simplified complexity
AI-assistance provides answers and solutions
AI-assistance provides answers and solutions
Greater collaboration
Precise answers help teams solve issues together
Precise answers help teams solve issues together
Easier compliance
Advanced observability proves conformity with PSD2
Advanced observability proves conformity with PSD2
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Challenges
As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
"Dynatrace’s AI capabilities are really helping us to understand the complexity of IT systems – it is way too much to handle as a human."
Why Dynatrace
- With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
- Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
- As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.
"To meet PSD2 regulations, we needed something that could measure the performance of our own systems and the APIs we’ve exposed to other providers. Dynatrace is helping us prove we are compliant with PSD2."
BT Digital transforms service operations with Dynatrace to drive improved customer experience
"Dynatrace was light years ahead of any other solution in its space. It provided instant value through its ability to identify issues in real time, instead of 30 minutes after the fact."
Reduced complexity
Unified platform replaces 16 monitoring tools
Unified platform replaces 16 monitoring tools
Faster answers
Root cause of issues identified up to 90% quicker
Root cause of issues identified up to 90% quicker
Better outcomes
Improved stability during major product launches
Improved stability during major product launches
Soldo Delivers More Secure Digital Interactions and Boosts Customer Satisfaction with Dynatrace
"The precise answers we get from Dynatrace are invaluable and save our teams from wasting countless hours trawling through security alerts to understand our risk"
Confident technology innovation
By ensuring a more secure runtime environment
By ensuring a more secure runtime environment
Increased revenues
Higher volume of successful financial transactions
Higher volume of successful financial transactions
Enhanced security
Real-time vulnerability analysis and remediation
Real-time vulnerability analysis and remediation
Dubai Customs optimizes Mirsal Performance and enhances customer experience with Dynatrace
"Dynatrace is the best digital experience solution in the market"
Streamlined testing
90% reduction in tests, from 30 to 3 per release
90% reduction in tests, from 30 to 3 per release
Faster releases
Full visibility speeds up release cycle by 70%
Full visibility speeds up release cycle by 70%
Better user experiences
Identify and resolve issues quickly and proactively
Identify and resolve issues quickly and proactively
