KBC banks on Dynatrace for automatic and intelligent observability
"Dynatrace is helping us prove we are compliant with PSD2."
About KBC
- Belgian bank and banking insurance company
- 12 million clients
- 41,000 employees
- 1,400 branches across Europe
Industry
Financial ServicesStory Snapshot
Continuous visibility
With a full-stack cloud observability platform
With a full-stack cloud observability platform
Simplified complexity
AI-assistance provides answers and solutions
AI-assistance provides answers and solutions
Greater collaboration
Precise answers help teams solve issues together
Precise answers help teams solve issues together
Easier compliance
Advanced observability proves conformity with PSD2
Advanced observability proves conformity with PSD2
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Challenges
As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
"Dynatrace’s AI capabilities are really helping us to understand the complexity of IT systems – it is way too much to handle as a human."
Why Dynatrace
- With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
- Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
- As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.
"To meet PSD2 regulations, we needed something that could measure the performance of our own systems and the APIs we’ve exposed to other providers. Dynatrace is helping us prove we are compliant with PSD2."
Wiley accelerates digital transformation to enable seamless access to research and education content globally with Dynatrace
Better business value
Continuous automation frees up teams to innovate
Continuous automation frees up teams to innovate
Reduced complexity
Unified platform provides deep observability and advanced, causal AIOps capabilities
Unified platform provides deep observability and advanced, causal AIOps capabilities
Improved collaboration
Single source of truth breaks down silos
Single source of truth breaks down silos
State of Minnesota ensures uninterrupted access to unemployment insurance application with Dynatrace
Better user experience
with reduction in significant IT issues
with reduction in significant IT issues
Supported 10x demand
when monthly traffic peaked at 6.6 million
when monthly traffic peaked at 6.6 million
Responded rapidly
to federal policy changes on benefit payments
to federal policy changes on benefit payments
Basware increases scalability and accelerates innovation to drive rapid growth with Dynatrace
“Dynatrace is by far and away the most capable solution when it comes to delivering a single source of truth."
Faster innovation
from 40% reduction in manual problem analysis
from 40% reduction in manual problem analysis
Tool consolidation
enables faster analysis of test results
enables faster analysis of test results
Better user experience
due to 12.5% reduction in production defects
due to 12.5% reduction in production defects
