KBC banks on Dynatrace for automatic and intelligent observability
"Dynatrace is helping us prove we are compliant with PSD2."
About KBC
- Belgian bank and banking insurance company
- 12 million clients
- 41,000 employees
- 1,400 branches across Europe
Industry
Financial ServicesStory Snapshot
Continuous visibility
With a full-stack cloud observability platform
With a full-stack cloud observability platform
Simplified complexity
AI-assistance provides answers and solutions
AI-assistance provides answers and solutions
Greater collaboration
Precise answers help teams solve issues together
Precise answers help teams solve issues together
Easier compliance
Advanced observability proves conformity with PSD2
Advanced observability proves conformity with PSD2
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Challenges
As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
"Dynatrace’s AI capabilities are really helping us to understand the complexity of IT systems – it is way too much to handle as a human."
Why Dynatrace
- With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
- Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
- As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.
"To meet PSD2 regulations, we needed something that could measure the performance of our own systems and the APIs we’ve exposed to other providers. Dynatrace is helping us prove we are compliant with PSD2."
Photobox Delivers Frictionless E-Commerce Experiences with Dynatrace
“With such a diverse technology stack, not many solutions were able to meet all of our needs, but Dynatrace was the exception.”
Improved performance
Identify and resolve issues up to 80% faster
Identify and resolve issues up to 80% faster
Better digital services
Full visibility across all platforms and channels
Full visibility across all platforms and channels
Real-time answers
Actionable data drives strategic decisions
Actionable data drives strategic decisions
Saxo Bank optimizes online trading and investment platform with Dynatrace
"Dynatrace was the obvious solution, as its AI capabilities turn data into answers that point us at where to look, and what to look for."
Reduced MTTR
Identify and resolve issues 50% faster
Identify and resolve issues 50% faster
Smarter observability
Quicker and more successful deployments
Quicker and more successful deployments
Improved trading platform
Real-time insights into service availability
Real-time insights into service availability
Riyad Bank gives customers better digital banking experiences with Dynatrace
“Dynatrace was the best fit as a single solution that could provide end-to-end observability across our diverse technology stack.”
Precise answers
Allows faster customer experience optimization
Allows faster customer experience optimization
Instant insights
AI and digital experience insights identify issues
AI and digital experience insights identify issues
Single source of truth
Improves collaboration across multiple teams
Improves collaboration across multiple teams
