KBC banks on Dynatrace for automatic and intelligent observability
"Dynatrace is helping us prove we are compliant with PSD2."
About KBC
- Belgian bank and banking insurance company
- 12 million clients
- 41,000 employees
- 1,400 branches across Europe
Industry
Financial ServicesStory Snapshot
Continuous visibility
With a full-stack cloud observability platform
With a full-stack cloud observability platform
Simplified complexity
AI-assistance provides answers and solutions
AI-assistance provides answers and solutions
Greater collaboration
Precise answers help teams solve issues together
Precise answers help teams solve issues together
Easier compliance
Advanced observability proves conformity with PSD2
Advanced observability proves conformity with PSD2
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Challenges
As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
"Dynatrace’s AI capabilities are really helping us to understand the complexity of IT systems – it is way too much to handle as a human."
Why Dynatrace
- With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
- Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
- As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.
"To meet PSD2 regulations, we needed something that could measure the performance of our own systems and the APIs we’ve exposed to other providers. Dynatrace is helping us prove we are compliant with PSD2."
Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace
"Dynatrace helps us to move forward, fast."
Simplifying complexity
Advanced observability lights-up cloud environment
Advanced observability lights-up cloud environment
Faster, better answers
Precise, code-level insights into UX anomalies
Precise, code-level insights into UX anomalies
Prioritizing innovation
AI insights shift the focus onto what matters most
AI insights shift the focus onto what matters most
Dynatrace’s AI saves SAP CX 60% of time in operations
"Dynatrace takes away all the white noise and provides real answers."
Advanced observability
Across a diverse web-scale environment
Across a diverse web-scale environment
Improved efficiency
AI-assistance reduces MTTR by up to 60 percent
AI-assistance reduces MTTR by up to 60 percent
Smarter operations
Software intelligence enables self-healing apps
Software intelligence enables self-healing apps
DISH tunes into Dynatrace to stream great customer experiences
"Dynatrace is our gold standard moving forward"
Reduced complexity
Advanced observability simplifies a cloud stack
Advanced observability simplifies a cloud stack
Better service quality
With deep insight into real user experiences
With deep insight into real user experiences
Greater efficiency
End-to-end solution replaces multiple tools
End-to-end solution replaces multiple tools
