2022 Gartner® Magic Quadrant™
See why Gartner named us a leader in the 2022 Magic Quadrant™ for APM and Observability.
KBC banks on Dynatrace for automatic and intelligent observability
"Dynatrace is helping us prove we are compliant with PSD2."
About KBC
- Belgian bank and banking insurance company
- 12 million clients
- 41,000 employees
- 1,400 branches across Europe
Industry
Financial ServicesStory Snapshot
Continuous visibility
With a full-stack cloud observability platform
With a full-stack cloud observability platform
Simplified complexity
AI-assistance provides answers and solutions
AI-assistance provides answers and solutions
Greater collaboration
Precise answers help teams solve issues together
Precise answers help teams solve issues together
Easier compliance
Advanced observability proves conformity with PSD2
Advanced observability proves conformity with PSD2
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Challenges
As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.
"Dynatrace’s AI capabilities are really helping us to understand the complexity of IT systems – it is way too much to handle as a human."
Why Dynatrace
- With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
- Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
- As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.
"To meet PSD2 regulations, we needed something that could measure the performance of our own systems and the APIs we’ve exposed to other providers. Dynatrace is helping us prove we are compliant with PSD2."
State of Minnesota boosts citizen trust and workforce retention with Dynatrace
“Dynatrace provides full visibility across our entire environment, enabling us all to work together in solving problems efficiently and update our business partners more easily.”
Enhanced experiences:
Improved delivery of citizen services
Improved delivery of citizen services
Higher staff retention
Eliminating fire drills boosts job satisfaction
Eliminating fire drills boosts job satisfaction
Faster resolution:
AIOps reduces cost of service incidents by 85%
AIOps reduces cost of service incidents by 85%
Mitchells & Butlers creates new digital revenue streams with Dynatrace
“Dynatrace has helped Mitchells and Butlers complement its traditional bricks-and-mortar bar and restaurant company with a growing, innovative, digital business.”
Instant insights
Collate data from 1,700 outlets in just minutes
Collate data from 1,700 outlets in just minutes
Exponential growth
AIOps support new digital revenue streams
AIOps support new digital revenue streams
Faster integrations
Gain competitive advantage with delivery partners
Gain competitive advantage with delivery partners
Pasco County boosts trust with constituents and enhances agency reputation with Dynatrace
“Dynatrace is central to our mission to make Pasco County the premier government services provider in the state.”
Enhanced customer satisfaction:
Increase of up to 6% in various CSAT categories
Increase of up to 6% in various CSAT categories
Better citizen experiences:
Reduced major outages by >50% in 12 months
Reduced major outages by >50% in 12 months
Improved staff morale:
Eliminate fire drills and focus on strategic work
Eliminate fire drills and focus on strategic work
