Smooth sailing to innovation in the cloud at Carnival Cruise Lines
"Dynatrace is really helping us feel more confident about cloud migration."
About Carnival Cruise Lines
- $10bn+ annual revenues
- Nearly 10% of cruise industry revenues
- 1 in 4 customer reservations made via the website
- Part of the $20.8bn Carnival Corporation
Industry
TravelStory Snapshot
Instant time to value
AI-assistance creates precise answers in real-time
AI-assistance creates precise answers in real-time
Optimizing conversions
Teams can focus on business outcomes, not alerts
Teams can focus on business outcomes, not alerts
Mastering the cloud
With automatic and intelligent observability
With automatic and intelligent observability
Validating innovation
New builds measured against prior baselines
New builds measured against prior baselines
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Challenges
Before Dynatrace, Carnival had been using multiple legacy monitoring solutions, but none were providing the visibility it needed into its cloud environment; instead flooding the team with alerts and false positives. With annual revenues exceeding $10 billion, accounting for nearly 10 percent of the cruise industry’s total revenue, and 1 in 4 customer reservations made through its website, digital performance is a business-critical priority for Carnival.
"Dynatrace is able to lead – the connecting of the dots really is an example of AI. It’s the first that I’ve seen that has actually had an impact."
Why Dynatrace
- With Dynatrace, Carnival was able to consolidate multiple monitoring tools to obtain a single view of the truth, which allows IT teams to see and act upon performance problems in real-time.
- Dynatrace’s AI eliminates false positives, so Carnival’s IT teams remain focused on critical business metrics like conversions, rather than mining through alerts.
- Dynatrace’s zero-configuration and auto-instrumentation capabilities futureproof scalability, so Carnival can continue migrating applications to the cloud without the fear of blind spots emerging in more dynamic environments.
- Dynatrace enables Carnival to test the performance of new builds and measure them against baselines for prior builds, allowing the team to deploy with confidence and accelerate the speed of innovation.
"Ultimately, the cloud is all about performance and scalability for us. Dynatrace needs to be part of that journey, to confirm the gains we expect."
State of Minnesota ensures uninterrupted access to unemployment insurance application with Dynatrace
Better user experience
with reduction in significant IT issues
with reduction in significant IT issues
Supported 10x demand
when monthly traffic peaked at 6.6 million
when monthly traffic peaked at 6.6 million
Responded rapidly
to federal policy changes on benefit payments
to federal policy changes on benefit payments
Basware increases scalability and accelerates innovation to drive rapid growth with Dynatrace
“Dynatrace is by far and away the most capable solution when it comes to delivering a single source of truth."
Faster innovation
from 40% reduction in manual problem analysis
from 40% reduction in manual problem analysis
Tool consolidation
enables faster analysis of test results
enables faster analysis of test results
Better user experience
due to 12.5% reduction in production defects
due to 12.5% reduction in production defects
U-Haul shifts faster with Dynatrace
“Dynatrace is one of the best solutions we’ve ever deployed; it gives us answers to absolutely everything.”
Faster innovation
proactive optimization of revenue generating apps
proactive optimization of revenue generating apps
More work/life balance
intelligent observability eliminates war rooms
intelligent observability eliminates war rooms
Proactive CX upgrades
driven by enhanced user experience visibility
driven by enhanced user experience visibility
