Smooth sailing to innovation in the cloud at Carnival Cruise Lines
"Dynatrace is really helping us feel more confident about cloud migration."
About Carnival Cruise Lines
- $10bn+ annual revenues
- Nearly 10% of cruise industry revenues
- 1 in 4 customer reservations made via the website
- Part of the $20.8bn Carnival Corporation
Industry
TravelStory Snapshot
Instant time to value
AI-assistance creates precise answers in real-time
AI-assistance creates precise answers in real-time
Optimizing conversions
Teams can focus on business outcomes, not alerts
Teams can focus on business outcomes, not alerts
Mastering the cloud
With automatic and intelligent observability
With automatic and intelligent observability
Validating innovation
New builds measured against prior baselines
New builds measured against prior baselines
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Challenges
Before Dynatrace, Carnival had been using multiple legacy monitoring solutions, but none were providing the visibility it needed into its cloud environment; instead flooding the team with alerts and false positives. With annual revenues exceeding $10 billion, accounting for nearly 10 percent of the cruise industry’s total revenue, and 1 in 4 customer reservations made through its website, digital performance is a business-critical priority for Carnival.
"Dynatrace is able to lead – the connecting of the dots really is an example of AI. It’s the first that I’ve seen that has actually had an impact."
Why Dynatrace
- With Dynatrace, Carnival was able to consolidate multiple monitoring tools to obtain a single view of the truth, which allows IT teams to see and act upon performance problems in real-time.
- Dynatrace’s AI eliminates false positives, so Carnival’s IT teams remain focused on critical business metrics like conversions, rather than mining through alerts.
- Dynatrace’s zero-configuration and auto-instrumentation capabilities futureproof scalability, so Carnival can continue migrating applications to the cloud without the fear of blind spots emerging in more dynamic environments.
- Dynatrace enables Carnival to test the performance of new builds and measure them against baselines for prior builds, allowing the team to deploy with confidence and accelerate the speed of innovation.
"Ultimately, the cloud is all about performance and scalability for us. Dynatrace needs to be part of that journey, to confirm the gains we expect."
Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace
"Dynatrace helps us to move forward, fast."
Simplifying complexity
Advanced observability lights-up cloud environment
Advanced observability lights-up cloud environment
Faster, better answers
Precise, code-level insights into UX anomalies
Precise, code-level insights into UX anomalies
Prioritizing innovation
AI insights shift the focus onto what matters most
AI insights shift the focus onto what matters most
Dynatrace’s AI saves SAP CX 60% of time in operations
"Dynatrace takes away all the white noise and provides real answers."
Advanced observability
Across a diverse web-scale environment
Across a diverse web-scale environment
Improved efficiency
AI-assistance reduces MTTR by up to 60 percent
AI-assistance reduces MTTR by up to 60 percent
Smarter operations
Software intelligence enables self-healing apps
Software intelligence enables self-healing apps
DISH tunes into Dynatrace to stream great customer experiences
"Dynatrace is our gold standard moving forward"
Reduced complexity
Advanced observability simplifies a cloud stack
Advanced observability simplifies a cloud stack
Better service quality
With deep insight into real user experiences
With deep insight into real user experiences
Greater efficiency
End-to-end solution replaces multiple tools
End-to-end solution replaces multiple tools
