A leader in the 2023 Gartner® Magic Quadrant™
A Leader and positioned furthest for Vision and highest in Execution in the 2023 Gartner Magic Quadrant™
"Dynatrace is invaluable in BMO’s journey to become a data-driven organization, harnessing unified observability and powerful AI capabilities to accelerate technology-led innovation and deliver flawless digital experiences."
As one of North America’s largest banks, BMO has adopted a digital first strategy to power financial progress and continually meet the needs of its customers in a rapidly evolving market. The strategy is centered around technology-led innovation that delivers reimagined banking services and drives best-in-class customer experiences while optimizing operating efficiencies. This helps to free up scarce human resources, enabling employees to focus on delivering expert advice and strategic innovation. Through these initiatives, BMO aims to drive enhanced systems availability and business growth while enhancing customer loyalty.
To support this, BMO relies on a hybrid technology stack spanning on-premises data centers and public cloud services. This allows it to retain security over its most sensitive data and applications, while leveraging the economies of scale of the cloud. To support its teams’ ability to resolve issues, optimize customers’ digital journeys, and personalize their banking experiences, BMO wanted to unlock real-time insights from the enormous volume and variety of observability data being produced across this dynamic and distributed technology stack. However, traditional approaches to log analytics would make it difficult to access timely insights and create a productivity drain due to the reliance on time-consuming manual processes.
BMO needed a more automated solution with AI capabilities that would enable its teams to surface real-time insights that can be used to drive innovation and boost trust. After evaluating the market, BMO identified Dynatrace as the best fit for its needs, due to its Grail™ data lakehouse. The ability to store all observability data in context and conduct log analytics near instantaneously and at scale with Grail made Dynatrace the ideal solution.
“To enable our digital-first strategy and deliver speed, innovation, and efficiency, we needed to minimize the disruption caused by system issues or downtime,” said Rohan Shah, Senior Manager for Site Reliability Engineering (SRE), BMO. “The combined power of Dynatrace’s Grail and its causal and predictive AI capabilities has enabled our team to fully embrace the principles of SRE and respond with record speed when issues occur, by allowing us to quickly understand what’s happening in our systems.”
"Dynatrace's Grail technology has enabled our team to fully embrace the principles of SRE and respond with record speed when issues occur, by allowing us to quickly understand what's happening to our systems."
“In a complex technological environment, it’s very easy for a sudden change to cause things to break,” continued Shah. “Dynatrace has enabled us to dramatically reduce this timeframe through near-instant identification of an issue and its root cause. Dynatrace is invaluable in BMO’s journey to become a data-driven organization, harnessing unified observability and powerful AI capabilities to accelerate innovation and deliver flawless digital experiences.”
"Our relationship with Dynatrace has been a true partnership. Between Rohan's leadership and deep technical experience together with Dynatrace's cutting edge technology - we have helped BMO make great advancements in the SRE and observability work streams. Every day, we're helping millions of customers make real financial progress and through a creative solution of using Dynatrace's Grail technology and AutomationEngine, we have higher system reliability, optimized monitoring and incident response with quicker turnaround times, and faster data-processing using AI capabilities."