Dynatrace is excited to be a Gold sponsor at ServiceNow Knowledge 2026—ServiceNow’s premier annual conference—where IT leaders, practitioners, and partners converge to discuss the future of enterprise operations. Being here matters because this event is at the forefront of how AI, automation, and agentic workflows are transforming the IT landscape. Held in Las Vegas from May 5–7, 2026, Knowledge 2026 is especially significant as it focuses on the shift from reactive incident response to autonomous IT operations.
Dynatrace at ServiceNow Knowledge 2026
Join us onsite to see how our joint innovations with ServiceNow help enterprises accelerate agentic AI initiatives, break down operational silos, and automate with confidence. We’ll also showcase a recent update, featuring a Now Assist and Dynatrace MCP Server integration, designed to support “zero-outage” outcomes at enterprise scale.
ServiceNow delivers the workflows, orchestration, and enterprise control plane used by IT teams worldwide. Dynatrace complements this with AI‑powered observability that delivers precise root cause, dependency mapping, and business impact in real time. Together, Dynatrace and ServiceNow help organizations move from reactive operations to proactive—and ultimately autonomous—outcomes.
Throughout the event, Dynatrace experts will be on site to share practical guidance and real‑world examples of how organizations are accelerating autonomous IT operations initiatives.
You can expect:
- Live demos showing how Dynatrace integrates with ServiceNow to enrich incidents, workflows, and CMDB data with precise root cause answers, dependencies and business impact, all in real‑time.
- Conversations with Dynatrace specialists on reducing alert noise, accelerating remediation, and scaling automation. Request a meeting here.
We’ll also be highlighting existing integrations and resources that customers can use today through the ServiceNow store and the Dynatrace Hub.
Don’t miss out. Secure your spot now by registering for one of our exciting activities. Check out the schedule below and sign up today:
Tuesday, May 5
- Register for a joint Accenture, Dynatrace Session – 1:30PM – 2:00 PM PDT, Wynn, Mouton 1: “Reinvent IT Ops: From Observability to Autonomous Operations”
- Join us at the Dynatrace booth – during the Expo Welcome Reception – 5:00PM – 6:00PM – for wine, cheese and networking – sponsored by AHEAD.
Wednesday, May 6
- Register for our Expo Session – 12:00 – 12:15 PM PDT, Theater 4, Expo Hall: “AI that acts: Enabling autonomous IT with Dynatrace and ServiceNow”
- Register for the DXC & Dynatrace Customer Lunch – 11:30 AM, Sugarcane – The Venetian Join Dynatrace, DXC and ServiceNow for a discussion around “Taking the Guesswork out of Autonomous IT Operations”
- AHEAD Sip and Socialize reception – 6:00 – 9:00 PM, LAVO at The Venetian
- Carahsoft Networking Reception – 7:00 – 10:00 PM, TAO Beach Dayclub
- DXC, Boomi, and Dynatrace customer reception – 7:00 – 9:30 PM, Sugarcane – The Venetian
New Dynatrace and ServiceNow integration enhancements
The latest Dynatrace and ServiceNow integration enhancements provide teams with richer context and faster paths from detection to action, so automation is driven by answers, not guesses.
Key enhancements include:
- Now Assist updates to drive autonomous operations by enabling ServiceNow users to investigate alerts using contextualized insights from Dynatrace through existing AI agent connections and through the Dynatrace MCP Server to reduce alert fatigue and solve problems quickly and securely without “swivel-chairing” between solutions.
- Real-time digital experience context, including real user monitoring (RUM) signals, to help ServiceNow teams understand customer-impacting issues with greater precision.
- Dynatrace event/anomaly context streamed to ServiceNow, including “problem events” and enriched ITOM alerts with severity, root cause, and impacted entities to improve triage speed and operational efficiency.
- Continued joint roadmap development, building on the companies’ multi-year collaboration and ongoing integration enhancements and ServiceNow CMBD enrichment informed by real-world use and customer needs.
Take the next step in your transformation
ServiceNow Knowledge 2026 is your opportunity to explore how observability, automation, and AI come together in real-world enterprise environments. Check out Jay Livens and Brian Chandler present the session, “AI That Acts: Enabling Autonomous IT With Dynatrace and ServiceNow,” to learn how you can simplify operations, enhance enterprise resilience, and achieve autonomous IT operations while accelerating remediation.
Additional resources:
- Webinar – Autonomous Operations: Better together with ServiceNow
- Customer Story – BT Digital transforms service operations with Dynatrace to drive improved customer experience
- Blog – Intelligence in, intelligence out: How Dynatrace and ServiceNow are powering autonomous operations
- Blog – Accelerate your autonomous IT operations journey with Dynatrace and ServiceNow integrations
- Blog – Dynatrace Intelligence at the core of autonomous operations
This blog may contain forward‑looking statements regarding product capabilities, integrations, and anticipated enhancements. These statements are for informational purposes only and are not guarantees of future functionality. Product features and timelines are subject to change at Dynatrace’s discretion.
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