ServiceNow
Dynatrace and ServiceNow automate root-cause analysis and enable self-healing workflows for faster, smarter incident resolution.
Achieve autonomous operations with confidence
Automatically detect business, performance, and security issues and trigger intelligent workflows with AI-driven root-cause insights to reduce MTTR.
SPOTLIGHT PAPER
Build your autonomous future on a solid foundation with Dynatrace and ServiceNow
Dynatrace and ServiceNow drive autonomous operations
Together, Dynatrace and ServiceNow help organizations analyze, automate, and innovate faster to drive your business forward.
Accelerate incident response
- Generate tickets enriched with precise root-cause and business impact for closed-loop remediation.
- Make Dynatrace insights accessible directly from the ServiceNow incident and ChatOps.
- Dynatrace Workflows trigger custom processes and ticket creation.
Dynamic ServiceNow CMDB Enrichment
- Enrich ServiceNow’s Service Graph and CMDB with Dynatrace Smartscape real-time topology information.
- Gain an accurate and precise understanding of dynamic multicloud environments for incident management.
Automated workflows
- Automate triage and remediation actions with runbooks for problems detected by Dynatrace.
- Automatically validate remediation progress, close incident tickets, and provide updates via ChatOps.
End-to-end observability
- Connect insights from all observability signals and tie them to business outcomes with Dynatrace.
- Unify processes, data, and teams with ServiceNow Workflows and agentic AI integrations.
Additional Resources
BlogIntelligence in, intelligence out: How Dynatrace and ServiceNow are powering autonomous IT- BlogAccelerate your autonomous IT operations journey with Dynatrace and ServiceNow integrations
BlogDelivering agentic AI reliability: Why AI Observability is imperative
BlogThe rise of agentic AI part 1: Understanding MCP, A2A, and the future of automation
WebinarThe Future of AIOps: How Agentic AI is Transforming IT Resilience
