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Jira
Open, update, and close Jira tickets automatically from Dynatrace Workflows.
AppJira for Workflows automates the full Jira ticket lifecycle from within Dynatrace. Open tickets when problems or security incidents are detected, keep them updated as incidents evolve, and close them when Dynatrace resolves the underlying issue.
Key capabilities include:
Ticket creation: open Jira issues triggered by problems, events, logs, or metrics; populate project, issue type, priority, assignee, labels, and custom fields automatically
Lifecycle management: comment on, reassign, transition, and resolve tickets as incidents evolve
JQL search: query Jira to find related tickets before creating duplicates or to pull context into a workflow
Notification triggers: use DQL and business events to react to any problem, security incident, or custom signal
Jira Cloud and Server support: connect to Jira Cloud instances or Jira Server environments, including firewall-protected instances via EdgeConnect
Create Jira tickets automatically when Dynatrace detects a problem or security incident with context fields pre-populated so engineers can act without manual data entry.
Keep tickets synchronized as incidents evolve: update assignees, add comments, and transition status from within the same workflow that detected the problem.
Close the loop on resolved incidents by transitioning or resolving Jira tickets automatically when Dynatrace clears the underlying problem.
Search Jira with JQL before creating new tickets to avoid duplicates and surface related issues that provide context for the current incident.
Connect to Jira Cloud or Jira Server, including firewall-protected environments via EdgeConnect, without changing your existing Jira setup.
Install Jira and follow the instructions in Dynatrace Documentation.
Before you start, make sure that Jira is installed in your environment, outbound connections are configured, and the connection to Jira is authorized.
No release notes