WeLab Bank teams with Dynatrace to achieve exceptional digital banking services

WeLab Bank, a leading digital bank in Hong Kong, aims to deliver an intelligent banking experience that facilitates money management, encourages savings, and supports wealth accumulation. To ensure high-quality digital financial services with stability, security, and efficiency, the bank is optimizing its platform with end-to-end observability and integrating log analytics to bolster operational performance.

WeLab Bank encountered increasing challenges in system monitoring and incident prevention while striving to enhance customer experience and operational efficiency. A key issue was the flood of unnecessary alerts overwhelming its operations team. With hundreds of microservices running on a Kubernetes-based platform, the bank sought a scalable and reliable solution to manage its evolving systems and dynamic resource demands effectively.

After a thorough evaluation, WeLab Bank selected Dynatrace for its AI-driven observability platform. The platform’s integration of AI insights, automation features, and actionable answers reduced daily alerts from over a hundred to fewer than five. This significant decrease has saved valuable resources and time, enabling the team to focus on high-priority tasks and boost overall operational efficiency. In addition, Dynatrace’s ability to unify logs, traces, and business events in one platform offers WeLab Bank’s Site Reliability Engineering (SRE) team a comprehensive view of system resource utilization. This delivers more actionable insights for capacity planning that prevents overloads and ensures stability for ongoing growth.

“Dynatrace’s Davis AI engine provides us with insights for early detection of potential system issues without false alarms, reducing the time required to identify root causes from hours to minutes. This deployment has been crucial in helping us maintain the highest operational standards,” said Chung Wing Mok, CTO, WeLab Bank.

• Improved operational efficiency: Dynatrace’s AI-driven insights helped WeLab Bank to eliminate alert noise and resolve issues faster. The bank was able to reduce daily alerts that require SRE intervention from more than 100 to fewer than five, saving valuable resources and freeing up time for the team to focus on high-priority tasks.
• Resilient banking services: WeLab Bank used Dynatrace to maintain visibility into its Kubernetes-based microservices. Dynatrace’s predictive analytics helped WeLab’s teams to quickly scale resources to ensure system stability. These capabilities help to optimize resource management and improve capacity planning, to deliver more resilient digital banking services for customers.
• Enabling future growth: Dynatrace’s end-to-end observability platform supports WeLab Bank in managing system resources while effectively analyzing how load and capacity demands will change as it continues to grow. This helps to future-proof the bank’s digital-only strategy by ensuring its services can scale in line with increased customer demand.
• Improved user experience: With the Dynatrace platform’s AI capabilities, WeLab Bank can identify issues much earlier, before customers have been impacted. This helps to enhance operational efficiency, prevent disruptions, and prioritize customer satisfaction by delivering enhanced experiences and improved service reliability.

“Our partnership with Dynatrace marks a transformative step in our digital-only strategy, continued Chung Wing Mok. “By leveraging Dynatrace's advanced capabilities and expertise, we have gained unparalleled visibility into our platform, reduced alert fatigue, and optimized system management. These insights empower our team to proactively address issues and maintain optimal performance, ensuring a seamless customer experience. This collaboration has greatly improved our efficiency and reinforced our commitment to delivering intelligent banking services. We look forward to continuing this successful partnership as we innovate in the fintech industry.”