Temenos delivers scalable service reliability for global banks with Dynatrace

Temenos provides the software that powers critical banking operations for financial institutions around the world. Its portfolio includes core banking, digital channels, financial crime mitigation solutions, and an expanding range of AI-driven capabilities. Increasingly, these services are delivered through Temenos SaaS, enabling banks to access modern banking technology while reducing the operational complexity of running their own environments and software operations.

As demand for real-time digital financial services and continuous innovation grows, Temenos has been accelerating its transformation to help banks leverage cloud and adopt AI technologies. However, in a highly regulated industry where reliability and transparency are essential, these innovations must be delivered with absolute confidence in the resilience of the underlying platform.

As Temenos SaaS continues to grow, the company sought greater visibility into its internal operations, enabling it to further strengthen its cloud foundation and accelerate AI driven innovation. Temenos already had a successful relationship with Dynatrace and so extended its use to support the company’s ongoing cloud and AI innovation drive. Temenos used Dynatrace to anticipate potential failures before they impacted banks or their customers, while also providing meaningful insight into service performance across different regions and regulatory environments.

“Dynatrace helps us understand what is really happening in our environments and across the services we deliver to customers,” said Richard Gompels, Head of SaaS Operations, Temenos. “With Dynatrace, we can see patterns in our operational data and identify where issues might emerge before they impact users. That visibility is incredibly powerful as we continue expanding our SaaS platform and delivering new innovations to banks around the world.”

• More proactive operations: Temenos uses Dynatrace Intelligence to analyze operational metrics, alerts, and ticket data to identify patterns that indicate emerging issues. This proactive approach reduces the volume of operational support tickets and enables teams to prevent issues from impacting customers. As a result, teams can spend more time focusing on innovation instead of reacting to problems.
• Fewer critical incidents: Dynatrace provides deep insight into production environments, enabling Temenos to detect early signals of instability and address potential issues before they escalate. This improved visibility has significantly strengthened operational resilience across its SaaS platform. In 2025, Sev 1 incidents fell by 65% compared with the previous year, reflecting a clear improvement in the stability of the services that banks rely on every day.
• Improved customer satisfaction: Banks operating in different regions have varying priorities and expectations for service performance. Dynatrace enables Temenos to tailor dashboards to reflect the metrics that matter most to each customer. By codifying these preferences within a single platform, Temenos can provide personalized visibility into system performance while maintaining centralized oversight. These dashboards also help reduce customer anxiety by giving banks direct insight into the reliability of their services.
• Greater regulatory clarity: Operating across more than 30 jurisdictions means Temenos must provide clear evidence of system reliability and governance. Dynatrace provides meaningful operational data that helps Temenos demonstrate transparency and resilience to both customers and regulators. This level of visibility ensures that banks and Temenos can understand how their services are performing while meeting the increasing regulatory expectations placed on financial institutions.

“Dynatrace is in a different league when it comes to how easily it integrates with our ecosystem and the depth of data it provides,” continued Gompels. “It gives us the insight we need to truly understand our services and the environments our customers depend on. What’s particularly valuable is how it helps our teams work together – platform operations, SRE teams, and observability teams can all see the same information and act quickly. That shared understanding is helping us build more reliable services and deliver the transparency our customers expect.”

Published 2026