Prime Therapeutics sets a new standard of clinical care by driving efficiency with Dynatrace

Prime Therapeutics (“Prime”) helps millions of Americans access affordable, high-quality care by managing pharmacy and medical benefits. Its mission is to make the process of receiving care and medication as seamless as possible for members, clinicians, and pharmacists.

To fulfill that mission, Prime must ensure its internal systems—spanning claims processing, specialty drug management, and clinical decision support—are fast, reliable, and efficient. The company embarked on a significant modernization program to drive those capabilities by migrating on-premise applications to the cloud primarily using AWS.

As Prime’s technology stack evolved, it was increasingly important to maintain clear, end-to-end visibility. The company realized that multiple monitoring tools meant teams were often looking at different data sets, making it more difficult to understand the full picture. To sustain reliability and efficiency at scale, Prime Therapeutics sought to unify its observability toolsets. By bringing observability together under a single platform, it could ensure consistent visibility across its hybrid cloud, helping teams identify root cause faster and deliver seamless digital experiences for members and clinicians.

Prime selected Dynatrace due to its ability to consolidate monitoring tools into a single, unified platform. The company needed one solution capable of monitoring every application and service—whether on-premises or in the cloud—as its digital transformation progressed. Dynatrace provided the single source of truth Prime needed, enabling teams to quickly gain end-to-end insight into performance, streamline operations, and maintain reliable service delivery as workloads continue to evolve.

“Dynatrace gives us visibility we’ve never had before,” said Doug Sailer, Senior Director of IT at Prime. “Now we can see everything in one place and act immediately. It’s transformed how we work—eliminating tool sprawl, accelerating resolution, and bringing our teams together to deliver faster, more reliable experiences across our growing hybrid cloud environment.”

To hear more from Doug, check out his breakout session from Perform 2026.

• Optimizing resources: Prime replaced three separate monitoring tools with the Dynatrace platform—cutting duplication, simplifying operations, and ensuring every new application is observable by default.
• Faster detection and recovery: With AI-powered root-cause analysis from Dynatrace, Prime can detect and fix problems up to 50% faster, reducing downtime and keeping critical services reliable for clinicians and members.
• Empowered teams and collaboration: A single source of truth helps teams work together instead of in silos. Architecture teams validate designs with data, while leaders use real-time dashboards to connect system health to business outcomes.
• Foundation for AI-driven automation: With Davis AI, Prime is building toward self-healing systems that predict and resolve issues automatically—reducing manual work and freeing teams to focus on innovation.

“Dynatrace has completely changed the way we work,” said Sailer. “Our teams used to be frustrated by disconnected tools and limited visibility—they were asked to monitor, but not really empowered to lead. Dynatrace turned that around. Now they’re the change champions, out collaborating with other teams, driving improvements, and having the right conversations before issues arise. It’s been incredible to see people grow professionally and take real ownership of observability. Dynatrace hasn’t just made us faster and more efficient —it’s created a culture of collaboration and continuous improvement across the company.”

To hear more from Doug, check out his breakout session from Perform 2026.