Mizuho Securities Asia Limited powers complex financial services by unifying logs and observability in Dynatrace

Mizuho Securities Asia Limited (“MHSA”) is a leading investment bank that provides a wide range of investment banking and global markets solutions to corporate and institutional clients, including corporations, financial institutions, pensions, asset managers, and public sector entities. To meet the increasingly-sophisticated and technological needs of its large client base, MHSA requires a globally distributed technology ecosystem that connects its front and back-end systems across the regions where it operates. This enables real-time information exchange between Hong Kong and its MHSA’s other global affiliates in Singapore and other regions, which is critical to keeping its services running smoothly.

MHSA’s services run in a hybrid environment, spanning on-premises systems, Azure cloud infrastructure, and a Kubernetes-based architecture. This technology stack provides the firm greater flexibility and the agility to respond to client needs as they evolve. To further improve its services, MHSA aimed to empower distributed teams across its business to detect and resolve issues before they affect clients, without relying on a central function. To achieve this, the firm needed a unified source of intelligence that could quickly identify performance issues or anomalies and support faster and more independent decision-making.

MHSA selected Dynatrace for its end-to-end visibility, AI-driven root cause analysis, and automated deployment model. With Dynatrace, MHSA was able to consolidate logs and metrics from multiple, previously fragmented tools into a single platform. This provided teams in MHSA real-time insight across application and infrastructure performance. Dynatrace’s AI-driven analysis also enabled teams to quickly pinpoint the root cause of technical issues and act before they affected customers.

“Dynatrace enables us clearer visibility across our hybrid environment, so we no longer waste time piecing together data from multiple systems,” said Ken Chan, Director, Information Technology, Mizuho Securities Asia Limited. “With a clearer view across our environments, we can spot problems quickly, understand what’s happening, and quickly begin taking steps to fix them. What used to take hours can now be resolved in minutes, keeping our systems running smoothly for our customers.”

• Faster insights with greater context: By consolidating logs and metrics from previously fragmented tools into a single platform, Dynatrace has provided MHSA a clear view of system dependencies and topology. Distributed teams now have a single source of truth into how application components interact across its hybrid environment, making it easier to spot anomalies, understand overall system behaviour, and optimise service performance and availability.
• Easier troubleshooting: Before Dynatrace, developers spent hours investigating technical problems due to their reliance on multiple, fragmented tools for logs and observability. Now, with Dynatrace, teams can identify the root cause of issues in near real time. This has reduced investigation time to identify and resolve issues by up to 50%, enabling MHSA’s teams to restore critical services faster and minimise business disruption.
• Greater operational efficiency: Since implementing Dynatrace, MHSA has consolidated four separate infrastructure and application monitoring solutions into one unified platform and introduced logs to its observability strategy. This streamlined setup has eliminated the need for custom scripts to enable teams to query data across tools and reduced operational overhead through the associated infrastructure and licensing costs.
• Future-ready operations: MHSA plans to use Dynatrace to enable closed-loop remediation, creating automated IT service management (ITSM) workflows. AI-powered alerts from Dynatrace will feed into ITSM tools like ServiceNow or Jira, raising support tickets or initiating self-healing workflows.

“Dynatrace helps to cut through the noise and highlight what truly matters,” continued Ken Chan. “In the future, we aim to use Dynatrace to move us towards autonomous operations, where issues can be detected and resolved without human intervention. This will not only keep critical services running but frees up our teams to focus on driving innovation and creating even better client experiences.”