We’ve reduced incidents by over 90% through Dynatrace.
Kevin Conable
Senior Manager of Service Delivery Engineering, M&T Bank
About M&T Bank
- Founded in 1856
- $2.85 billion net profit (2025)
- Over 21,000 employees
- 900+ branches
Industry
- Financial Services
Story Snapshot
- Improved stability
- Meaningful reduction in service incidents
- Customer-centric banking
- Services optimized around seamless, end-to-end digital journeys
- Enhanced collaboration
- Teams aligned on shared service insights
- Executive engagement
- C-suite actively participated in data-driven decisions
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We’ve reduced incidents by over 90% through Dynatrace.
Kevin Conable
Senior Manager of Service Delivery Engineering, M&T Bank
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