The implementation of Dynatrace has allowed us to move from monitoring to observability, which translates into complete visibility of our applications, especially those related to financial products and digital channels.
Vittorio Bertolini Onofri
Architecture & Cybersecurity Engineer, Cencosud Scotiabank
About Cencosud Scotiabank
- Formed in 2015 through the alliance of Cencosud and Scotiabank
- Leader in the financial retail sector
Industry
- Financial Services
- Retail & Ecommerce
Story Snapshot
- Faster Resolutions
- Reduced incident resolution time by 87.5%, from 4 hours to 30 minutes, and increased system availability.
- Strategic Focus
- Allowed Cencosud Scotiabank to focus on strategic initiatives, such as processor change and the move to the cloud.
- Technology Leadership
- Remained at the forefront of technology, efficiency, and customer satisfaction.
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Transition to advanced observability
The company used Dynatrace to evolve from traditional monitoring to a comprehensive and proactive view of its applications, especially in financial products and digital channels.
Use of artificial intelligence for detection and analysis
Dynatrace integrates advanced tools, such as AI, that enable the automatic detection of anomalies, root cause analysis, and event correlation, facilitating the rapid identification of issues
The implementation of Dynatrace has allowed us to move from monitoring to observability, which translates into complete visibility of our applications, especially those related to financial products and digital channels.
Vittorio Bertolini Onofri
Architecture & Cybersecurity Engineer, Cencosud ScotiabankProactive management and customer experience
The implementation has made it possible to prevent incidents before they affect users, optimizing interaction with technology platforms and increasing customer satisfaction
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