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American Fidelity eliminates blind spots in a hybrid multicloud environment

The biggest bang for buck is the precise root cause analysis.
Gary Carr
Cloud Infrastructure Architect, American Fidelity

About American Fidelity

  • Provides supplemental insurance and enrolment benefits
  • 1.5 million policy holders
  • 2.5 million policies in place to date
  • Serves customers in 49 U.S. states


  • Financial Services

Story Snapshot

Eliminating blind spots
With full observability of multicloud environment
Single source of truth
End-to-end insights in an all-in-one platform
Precise answers
Alexa integration offers fast access to insights
Improved outcomes
Teams can focus on proactively enhancing services

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Before Dynatrace, American Fidelity struggled to understand the performance of its key customer-facing enrollment systems, which operate across a hybrid, multicloud environment built on a mix of on-premise systems, Azure and AWS environments. This limited its visibility into how customer-facing services were performing and creating blind spots that left teams having to manually search for the root cause of problems.

Dynatrace solves a lot of problems because it tells us exactly where to look.
Gary Carr
Cloud Infrastructure Architect, American Fidelity

Why Dynatrace

  • With Dynatrace, American Fidelity was able to consolidate multiple monitoring tools to obtain a single view, providing better visibility into its environment and eliminating performance blind spots.
  • Built for the cloud, Dynatrace enables American Fidelity to make sense of its complex hybrid, multi-cloud environment, providing complete visibility across the full stack.
  • Dynatrace’s AI capabilities provide American Fidelity with a comprehensive picture of customer experience; capable of pinpointing root cause amongst the 300,000 dependencies in its environment instantly, so the IT team can rapidly remediate problems and improve customer experience.
  • Dynatrace’s Alexa integration allows American Fidelity’s team to quickly and easily engage with Davis® through voice, to get fast answers to questions like ‘what happened overnight’ and ‘what’s the user experience like right now’.
  • With Dynatrace ONE, American Fidelity has access to real-time assistance through in-platform chat, allowing the team to collaborate and engage with Dynatrace experts to further optimize processes and improve performance.
When you’ve got 300,000 dependencies, the biggest bang for buck that Dynatrace’s AI gives is the precise root cause analysis.
Gary Carr
Cloud Infrastructure Architect, American Fidelity

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