Dynatrace powers move to autonomous operations for SAP CX
New environment needed to help contain demand
SAP Customer Experience (SAP CX) is the market leader in providing front office cloud services for ecommerce, sales and marketing to thousands of customers globally.
The original SAP CX managed service was based on a traditional virtual machine, single tenant architecture being delivered from SAP data centers. With customer numbers growing month-on-month, the company decided it needed to move to a more scalable, cloud-native architecture. This would enable SAP CX to rapidly deliver new features and functionality, but also transform the way IT works, automating operations as much as possible to drive efficiency. As a result, it developed a new modern cloud commerce platform based on Kubernetes with containerized services running on public cloud infrastructure.
Customer growth fuels complexity
SAP CX had been using a traditional APM solution for its virtual machine-based managed service, however it wasn’t built to manage web-scale, cloud-native architecture. With an environment comprised of data centers, virtual machines, hosts, services, thousands of Kubernetes clusters and thousands of tenants running on different cloud providers globally, SAP CX needed something that would give complete observability into every aspect of its web-scale environment. Since adopting Dynatrace, SAP CX has gained full-stack observability across its on-premise and cloud infrastructure, applications and platforms.
"Dynatrace’s ability to show us how everything is interconnected in our environment has made it much easier for us to identify problems and speed up resolution. Dynatrace also sits at the core of our autonomous cloud operations. The software intelligence we gain from the platform, allows us to trigger actions and scale environments, and paves the way for application self-healing and auto-remediation," commented Reinhard Weber, Senior Product Manager, SAP CX.
“Dynatrace is like a spider sitting in the middle of our operations web. It takes away all the white noise and provides real answers. Before, we had blind spots, but with Dynatrace we can see everything. The automation it provides gives us back time that we can invest into developing the features and services our customers expect.”
“Dynatrace’s ability to show us how everything is interconnected in our environment has made it much easier for us to identify problems and speed up resolution. Dynatrace also sits at the core of our autonomous cloud operations. The software intelligence we gain from the platform, allows us to trigger actions and scale environments, and paves the way for application self-healing and auto-remediation.”
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