Dynatrace supports move to autonomous cloud operations for SAP CX
Before Dynatrace, SAP CX had been using a traditional APM solution which couldn’t scale and had limited visibility. This approach also meant different teams used different tools and were all working from different pools of data which created a disjointed view of its growing, complex cloud environment.
With rapid growth on the horizon, SAP CX knew it needed a more sophisticated cloud monitoring solution that would meet its web-scale, enterprise cloud requirements. It needed a solution that was autonomous and underpinned by a proper AI engine.
- One of the key reasons why SAP CX adopted Dynatrace was because it wanted to achieve full stack monitoring across on-premise and cloud infrastructure, applications and platforms.
- Davis, Dynatrace’s AI engine, has allowed SAP CX to shift gears to embrace autonomous cloud operations – they now spend less time focused on problem remediation and more time on innovation, and developing features that enhance the customer experience.
- Since using Dynatrace, SAP CX has seen a 50% reduction in MTTR which has freed up resources immensely.
- Automated deployment of Dynatrace has allowed SAP CX to reduce the time it takes to onboard customers by up to 50 percent.
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