KBC banks on AI for complete visibility


Financial Services

About KBC

KBC is a Belgian bank, and banking insurance company, providing financial services to 11 million customers across 1,400 branches around Europe, including Czech Republic, Hungary and Bulgaria.




As a financial services company, KBC manages a complex IT environment made up of new and legacy technologies. Like most other major organizations, KBC wanted to gain better visibility into its IT landscape so that it could optimize and make strategic decisions from one source of truth, as well as find performance problems rapidly to ensure great customer experiences.



Why Dynatrace

  • With Dynatrace, KBC now has a single viewpoint so that teams can get complete visibility into what users are experiencing, where users might be negatively impacted, and what’s causing these issues – with precision.
  • Dynatrace’s AI means KBC has drastically reduced the amount of time it takes to resolve issues, improving performance as a result.
  • As a banking institution KBC must meet certain regulations and requirements to ensure a consistently high performing IT environment. Using Dynatrace, KBC is able to guarantee that the performance of third party providers, connected via APIs (such as payment services) are performing to the same standard as their internal applications.

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