Innovative VP (m/f) for global Technical Customer Success

Technology / Linz, Austria

Customer Experience | Innovation | Automation | Software as a Service | Digital Transformation | Self-Driving IT

Ready for Austria's greatest challenge in building the future generation of proactive and automated Technical Customer Support? Passionate about exploring new ways for an extraordinary customer experience? Fascinated by Big Data Automation?

If you lead by example and want to make an impact with innovative solutions, we are looking forward to getting to know you!

Your role

  • Discover new opportunities for enhancing customer experience by using our SaaS product (real-time feedback) for usage insight
  • Foster proactive (not just reactive) support with Big Data analytics and AI/machine learning approaches
  • Explore innovative techniques for automation (Growth hacking approach)
  • Develop and innovate on premium experience customer support offerings
  • Ensure growth of your global team and a consistent, differentiated experience for our customers all around the world
  • Engage with key customers at executive levels and key senior field leaders
  • Tight collaboration and agile feedback loop with global product and services teams

Your profile

  • Minimum of 7 years of experience as CTO, Start-up Founder, Engineering Lead or Product Management Lead
  • Entrepreneurial mindset and true leader (strategy & vision) 
  • Innovator to techniques, automation & analytics 
  • Strive for great customer experience
  • Excellent and business-fluent English skills

Your team

  • More than 10 excellent team leads
  • Nearly 100 experienced technical support engineers worldwide
  • International business and operating environment (Linz, Detroit, Sydney, Tokyo & Gdansk)
  • Agile collaboration
  • Amazing team spirit

Why join Dynatrace

  • Global Leader in Performance Management with flat hierarchy and open culture
  • Unique opportunity to lead a transformation towards an innovative, proactive and automated Tech Support 
  • Open-Door policy, learning from each other, facing challenges and celebrating success together as a team
  • International and diverse workplace
  • Organizer of DevOne, our own annual developer conference

Due to legal reasons we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 80,000 gross per year (based on full-time). We offer a market conform salary in line with qualifications and experience.

Dynatrace Austria GmbH
Freistädterstraße 313
4040 Linz

Apply now


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