Renewals Representative - DACH
Sales / UK
Dynatrace is the innovator behind the new generation of Application Performance Management. Our passion: helping customers, large and small, see their applications and digital channels through the lens of end users. Over 5,800 organizations use these insights to master complexity, gain operational agility, and grow revenue by delivering amazing user experiences.
A Maintenance Renewal Representative generates revenue through maintenance and SaaS subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Position Description & Responsibilities
Manage and track the entire maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organisation
Generating and sending quotes 90 days in advance that meet the customers contractual requirements
Engage customers in a value discussion surrounding their maintenance renewal building relationships with key stakeholders to help aid on-time renewals.
Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
Provide information to internal and external customers regarding maintenance quotes, reinstatement's, co-termination and consolidation of contracts.
Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
Provide information for internal management reporting
Meet all contractual and reporting deadlines
Perform additional duties as required
Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
Self-starter, highly motivated, and committed to getting results
Excellent mathematical skills with emphasis in accounting or financial math
Strong organisational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
Excellent verbal and written communication skills
Proven track record of flexibility in a team setting
Excellent word processing and spreadsheet experience in MS Word and Excel
Must be Fluent in English and German
Knowledge of Dynatrace software products
Knowledge of licensing and product pricing
Basic Sales skills
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands, including, 72 of the Fortune 100, trust Dynatrace to optimise customer experiences, innovate faster and modernise IT operations with absolute confidence.