Customer Success Manager (m/f/x)

  • Full time
  • Team: Dynatrace ONE
  • Linz
  • 4.6 / 5 on kununu
Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience?

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 1,800 employees worldwide.
Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in his/her territory. Sounds interesting? Then join our Dynatrace ONE team!

Your role in the team

  • Driving customers success within Dynatrace (adoption, basic technical enablement, introducing features, usage training, basic onboarding, etc.)
  • Identify strategic, new business growth opportunities
  • Build Dynatrace brand awareness and loyalty in assigned accounts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Coordinate account activities with our sales teams
  • Supporting our Dynatrace ONE colleagues and customers regarding questions about licensing, contracts, pricing, etc.

Your profile

  • 2-3 years of experience in B2B sales/ key accounting or business development
  • Basic technical understanding (e.g. Business Informatics studies or work experience in a Software/SaaS company)
  • Ability to adjust to quick changing environments and new challenges
  • Being able to understand customer needs/ seeing through the eyes of the customers

You will love this job if

  • customer first is your mantra.
  • you are highly motivated, energetic and committed to getting results.
  • an international environment is attractive to you.
  • you appreciate team spirit.
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 38,010 gross per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualifications and experience. 

www.dynatrace.com

Benefits of becoming one of us:

Teamspirit

World leading
technologies

International
& diverse

Flexible working
hours

Regular team
events

Education &
training

Ergonomic
workplaces

Discount for public
transportation

Sports
activities

Free fruits
& cereals

Check out all our employee benefits here.