Customer Success Manager- Strategic account (German or French speaking)


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Do you have a customer first mindset? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience? Then join our growing team in Vienna! :)

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals. 

Position description and responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding 
  • Own renewal strategy and subsequent on time renewal of subscription(s) 
  • Identify strategic, new business growth opportunities 
  • Build Dynatrace brand awareness and loyalty in assigned accounts 
  • Defend against competition in assigned accounts 
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com  
  • Ensure that critical issues are documented and escalated in an expeditious manner for resolution 
  • Coordinate account activities with sales teams for assigned accounts within territory 
  • Help customers understand our product roadmap and promote migrations as necessary 
  • Leverage relationships to aid in the building of reference accounts/contacts 
  • Act as customer advocate and liaison to become a Trusted Advisor 

Qualifications

  • Minimum 5 year-experience in Customer Success for key accounts
  • Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices 
  • Excellent English and German or French language skills (Written and spoken)
  • Solid technical understanding of cloud, new stack, and application performance technology 
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners 
  • Excellent verbal, written and interpersonal communication skills 
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition. 
  • Highly motivated, energetic and committed to getting results 
  • Ability to develop strong relationships with the user/customer/internal communities 
  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc. 
You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders: https://www.youtube.com/watch?v=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=Dynatrace 

You want to get a feeling for the expectations on this role from one of your peers? Quickly listen to our CSM Carolina: https://www.youtube.com/watch?v=jRCBMfGGsyM&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=19&ab_channel=Dynatrace
 

Due to the Covid-19 pandemic and to keep our Dynatracers safe, we adapted to a hybrid working model (partly Home Office, partly at the Office). In the Post-Covid 19 reality, there will be the option to choose between a hybrid (mix of Remote Work and at the Office Work) or full onsite (at the office) working model.

Benefits of becoming one of us:

Family support

From maternity and paternity leave as well as individual arrangements to a smooth return and flexible hours after your leave – we support you in both ventures, work and family.

Sports activities

You want to stay active? We got you! Join our running courses, yoga classes or other fitness activities and challenges, and get discounts to your local gym.

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.

Volunteer time off

Dynatracers receive a day of paid volunteer time off per year, encouraging you to support the community and joining efforts to give back.

Employee Stock Purchases Plan

Thanks to our special purchase plan for Dynatracers, you can purchase company stocks (NYSE:DT) at a discounted price twice a year and become a shareholder.

Team spirit

We help each other, mentor each other and push each other to grow, fostering a unique culture of collaboration.

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Ergonomic workplaces

Height-adjustable desks, allowing you to sit or stand while working, large, multiple monitors, laptop stands, a selection of chairs to choose from and ergonomic mice, will support your wellbeing at work. Also, learn more about ergonomic workplaces in offered workshops.

DevOne®

The developer conference in the heart of Europe, Linz AT. As host and organizer of the event, we always make sure that every Dynatracer interested in joining our beloved conference can do so.

Latest technologies

To drive innovation, you will not only work with latest technologies and tools, you will also have the latest equipment at hand to optimally support you.
Check out all our employee benefits here.