Senior Technical Support Engineer (m/f/x)

  • Full time
  • Team: Technical Solutions
  • Vienna
  • 4.6 / 5 on kununu

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Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

You are passionate about customer communication on a very technical level? You are excited about troubleshooting for our AI-powered monitoring solution? You want to join a global leader that enables digital transformation?
 
As a Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. 

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.
What we do: Software Intelligence to simplify enterprise cloud complexity and accelerate digital transformation.
How we do it: Application performance management, Cloud infrastructure monitoring, IT Operations powered by AI and Digital customer experience.

Your role in the team

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products and their interactions with diverse customer technology ecosystems
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues via online chat, phone, video conference tool or submitted ticket
  • Work closely with our development and product management teams
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Your profile

  • College degree in Computer Science, Information Technology or Software Engineering 
  • min. 3 - 4 years of professional work experience in software development or in customer services
  • Experience in troubleshooting in Java or .NET applications
  • Strong analytical thinking with a structured approach to problem solving
  • Hands-on Teamplayer and proactive (wo)man of action
  • excellent English skills and good demeanor

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 50,000 gross per year based on full-time employment (38,5 hours/week). We offer a higher salary in line with qualifications and experience.

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Latest technologies

To drive innovation, you will not only work with latest technologies and tools, you will also have the latest equipment at hand to optimally support you.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Relocation support

You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible. Followed by a great offering of German courses for you and your partner.

Play time

We believe in active breaks from work. Thus, you'll find many options to get your mind off your tasks in our labs: from table tennis, ping pong and swings to game consoles and fully equipped gaming areas.

Sabbatical

In need of a longer break to recharge your batteries, achieve some personal goals or try something new? Our Sabbatical program offers you a special working time model for a longer period off work.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.

Volunteer time off

Dynatracers receive a day of paid volunteer time off per year, encouraging you to support the community and joining efforts to give back.

Swag & Goodies

We make sure that you can be the brand embassador you want to be with lots of cool Dynatrace swag. On top, we like to surprise you with little goodies or depending on the occasion, bigger thank yous.

Corporate responsibility

We care for the communities we are part of and give back whenever possible. We participate in charity actions as a company and encourage our teams to do so as well. And we shop local, organic and fair-trade.
Check out all our employee benefits here.

Any questions?
Feel free to contact us!

You are thinking about moving for your new job and need help?
Check out our relocation support.