Technical Support Engineer (m/f/x)

  • Full time
  • Team: Technical Solutions
  • Linz
  • 4.6 / 5 on kununu

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Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

You are passionate about customer communication on a very technical level? You are excited about troubleshooting for our AI-powered monitoring solution? You want to join a global leader that enables digital transformation?
 
As a Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. 

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.
What we do: Software Intelligence to simplify enterprise cloud complexity and accelerate digital transformation.
How we do it: Application performance management, Cloud infrastructure monitoring, IT Operations powered by AI and Digital customer experience.

Your role in the team

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products and their interactions with diverse customer technology ecosystems
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues via online chat, phone, video conference tool or submitted ticket
  • Work closely with our development and product management teams
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Your profile

  • College degree in Computer Science, Information Technology or Software Engineering 
  • Some professional work experience in software development or in customer services
  • Experience in troubleshooting in Java or .NET applications
  • Strong analytical thinking with a structured approach to problem solving
  • Hands-on Teamplayer and proactive (wo)man of action

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 43,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Family support

From maternity and paternity leave as well as individual arrangements to a smooth return and flexible hours after your leave – we support you in both ventures, work and family.

Play time

We believe in active breaks from work. Thus, you'll find many options to get your mind off your tasks in our labs: from table tennis, ping pong and swings to game consoles and fully equipped gaming areas.

Relocation support

You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible. Followed by a great offering of German courses for you and your partner.

Personal & Professional development

From conference & meet-up attendances to various internal training programs, e-learning courses, our Leadership Journey and the Dynatrace Learning Platform as well as support to get various certificates – we want you to stay on top of things and continue to develop.

Team spirit

We help each other, mentor each other and push each other to grow, fostering a unique culture of collaboration.

Mental health

Staying healthy physically and mentally, is a huge priority for us. Next to many great sports activities, we are also continuously expanding our offering of coachings and workshops for your mental wellbeing.

Employee discounts

We've teamed up with various suppliers and partners to offer you special discounts for their products and services. This way you can make quite some savings and benefit from exclusive offers.

Autonomy Principle

Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it. You don't only have a voice but the power to act upon it.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.

Regular team events

We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together – also remote but even more so in person.
Check out all our employee benefits here.

Any questions?
Feel free to contact us!

You are thinking about moving for your new job and need help?
Check out our relocation support.