Senior Technical Support Engineer (f/m) for #1 Software Intelligence Solution

Team

Technical Solutions

Working hours

Full time

Location

Linz, Austria
Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Wanting to join a global leader that enables digital transformation?

Dynatrace redefined monitoring: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. We are proud to excite customers like Google, Netflix, Delta Airlines, SAP, United Health Care, JP Morgan and many others.
Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now, is you to become a personal superhero to our customer by solving his problems. Apply now and be part of our motivated and talented Technical Support Team.

Your role in the team

  • Identify problems and investigate issues directly with the customer (e.g. via screensharing)
  • Cooperate with Development and Product Management
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements
  • You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
  • Your profile

  • Technical study (Computer Science, Software Engineering)
  • More than 4 years of related professional work experience in Consulting or Technical Support
  • Development experience (.NET or Java)
  • Hands-on Teamplayer and proactive (wo)man of action
  • Seeing is believing. Check out the Dynatrace free trial.

    Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 38,010 gross per year (Bachelor, Master or PhD) based on full-time employment. We offer a higher salary in line with qualifications and experience.

    Dynatrace Austria GmbH 
    Freistädterstraße 313
    4040 Linz 
    www.dynatrace.com

    Your role in the team

  • Identify problems and investigate issues directly with the customer (e.g. via screensharing)
  • Cooperate with Development and Product Management
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements
  • Your profile

  • Technical study (Computer Science, Software Engineering)
  • More than 4 years of related professional work experience in Consulting or Technical Support
  • Development experience (.NET or Java)
  • Hands-on Teamplayer and proactive (wo)man of action
  • You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
  • Seeing is believing. Check out the Dynatrace free trial.

    Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 38,010 gross per year (Bachelor, Master or PhD) based on full-time employment. We offer a higher salary in line with qualifications and experience.

    Dynatrace Austria GmbH 
    Freistädterstraße 313
    4040 Linz 
    www.dynatrace.com

    Join us now!

    Convince yourself of Dynatrace and apply online.

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