Technical Support Engineer (m/f/x)


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Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring

You are passionate about customer communication on a very technical level? You are excited about troubleshooting for our AI-powered monitoring solution? You want to join a global leader that enables digital transformation?
 
As a Technical Support Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform. 

Who we are: Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.
Our vision: We believe the world needs software to work perfectly.
What we do: Software Intelligence to simplify enterprise cloud complexity and accelerate digital transformation.
How we do it: Application performance management, Cloud infrastructure monitoring, IT Operations powered by AI and Digital customer experience.

Your role in the team

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products and their interactions with diverse customer technology ecosystems
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues via online chat, phone, video conference tool or submitted ticket
  • Work closely with our development and product management teams
  • Attend training for new product features and technologies
  • Exchange knowledge with other colleagues and suggest product improvements

Your profile

  • College degree in Computer Science, Information Technology or Software Engineering 
  • Some professional work experience in software development or in customer services
  • Experience in troubleshooting in Java or .NET applications
  • Strong analytical thinking with a structured approach to problem solving
  • Hands-on Teamplayer and proactive (wo)man of action

You will love this job if

  • troubleshooting is your passion.
  • you are fascinated by technical challenges and think outside the box.
  • trainings for new technologies are a welcome change for you.
  • you appreciate team spirit and enjoy an international environment.
Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 43,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU. We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

Benefits of becoming one of us:

Corporate responsibility

We care for the communities we are part of and give back whenever possible. We participate in charity actions as a company and encourage our teams to do so as well. And we shop local, organic and fair-trade.

Computer glasses

Working on digital screens all day can take a strain on your eyes. To help you keep up your vision, we pay a contribution towards the costs of special computer glasses.

Sports activities

You want to stay active? We got you! Join our running courses, yoga classes or other fitness activities and challenges, and get discounts to your local gym.

Employee discounts

We've teamed up with various suppliers and partners to offer you special discounts for their products and services. This way you can make quite some savings and benefit from exclusive offers.

Relocation support

You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible. Followed by a great offering of German courses for you and your partner.

Healthy snacks & Food allowance

For power during your work day, we hook you up with a great selection of cereals, fresh fruits as well as coffee and tea, free for you at any time, and chip in on your lunch with food vouchers.

Swag & Goodies

We make sure that you can be the brand embassador you want to be with lots of cool Dynatrace swag. On top, we like to surprise you with little goodies or depending on the occasion, bigger thank yous.

Team spirit

We help each other, mentor each other and push each other to grow, fostering a unique culture of collaboration.

Flexible working hours

You can choose from various different working time models, selecting what fits your individual needs best.

Leading software

You will work on the latest technologies and innovations, and create value for millions of people worldwide with what you do.
Check out all our employee benefits here.

Any questions?
Feel free to contact us!

You are thinking about moving for your new job and need help?
Check out our relocation support.