Dynatrace Hagenberg People 1

Platform Support Engineer I

Platform Support Engineer I

Your role at Dynatrace

The Platform Support Engineer I (PSE Level I) delivers frontline technical support to customers, primarily through in product chat and via email and web conferences. This role helps customers realize maximum value from the Dynatrace software intelligence platform by guiding deployment and configuration, performing issue triage, and troubleshooting routine technical and configuration problems. The PSE partners with internal teams (e.g., Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure a consistently excellent customer experience.

Responsibilities and Duties

  • Gains familiarity with Platform Support Engineering concepts, practices and methodologies.
  • Respond and provide assistance to customer product inquiries via chat (primary), email, web conference, and phone.

What will help you succeed

  • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
  • Work experience: 0 to 2 Years.
  • Familiar with one or more of the following technologies:
    • Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
    • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
    • Server/Server side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
    • Mobile application technologies such as iOS, Android Webkit.
  • Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
  • Familiar with database design, SQL, and data access practices and concepts.
  • Exceptional corporate presentation and relationship building skills with technical and non technical audiences.
  • Must have exceptional English written and verbal communications skills.
  • Willingness to learn new technologies and resolve technical issues.

Why you will love being a Dynatracer

  • A one product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
  • Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and Rewards

The targeted base pay range for this role is 58K to 73K. When determining your salary, we consider your skills, experience, education, work location and internal equity

Equal Employment Opportunity

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

Video thumbnail
Dynatrace GPTW 2025

Great Place To Work®

We’re proud to be certified as a Great Place To Work® in 16 countries—an achievement made possible by feedback from our greatest asset: an incredible team. We couldn’t have done it without them.

Discover more

Background How We Hire

Page

How we hire

Our hiring process is a two-way conversation with five steps designed to help us get to know each other better.

Relocate to austria with dynatrace

Page

Relocate to Austria

We support new team members in relocating to Linz, Austria, the home of our Engineering HQ.

Background Being at Dynatrace

Page

Being a Dynatracer

Your career at Dynatrace will have positive surprises, twists, turns, and defining moments. Check out what's like working here.

Let's work together

All jobsBeing a Dynatracer
Background