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Senior Customer Success Engineer (CSE)

Senior Customer Success Engineer (CSE)

Your role at Dynatrace

As a Senior Customer Success Engineer, you will cultivate post-sales relationships with Dynatrace’s most strategic, complex, and high-value enterprise customers. You will act as a trusted technical advisor, driving successful deployment, adoption, and expansion of Dynatrace products to align with customers’ business objectives. Your role ensures exceptional customer experience, value, and satisfaction while collaborating with account teams to support retention, renewals, and growth opportunities.

This role will be working with Singapore Government, Singaporean citizenship or capability to obtain a Singapore Government clearance is required.

Key Responsibilities:

  • Build and maintain relationships with enterprise customers, serving as a trusted technical advisor to maximise the value of Dynatrace solutions.
  • Analyse and recommend solutions for complex use-cases and configuration issues for Dynatrace solutions and integrations with third-party systems.
  • Collaborate with account and customer success teams to define technical strategic roadmaps for customer retention, renewals, and expansion.
  • Act as a liaison between customers and Dynatrace Support and Product teams for timely issue resolution and product feedback.
  • Conduct technical demonstrations and consulting sessions to enhance organisational adoption, uncover new use cases, and support customers in accelerating the implementation of Dynatrace solutions.
  • Offer technical guidance and mentorship to other Customer Success Engineers (CSEs) to strengthen their expertise.
  • Advocate for customers during Monthly and Quarterly Business Reviews, ensuring their goals and challenges are addressed.
  • Document best practices for Dynatrace usage and contribute to customer success plans based on customer needs and environment.
  • Stay current on Dynatrace products, services, and related technologies, including cloud platforms and DevOps tools.

Core Expectations:

  • Exemplify Dynatrace’s Core Values by consistently exceeding customer expectations.
  • Demonstrate strategic thinking, technical expertise, and a customer-first mindset.
  • Communicate effectively with stakeholders at all levels, including executive leadership (VP/CxO).
  • Provide insights and recommendations to enhance customer adoption and satisfaction in a fast-paced environment.

What will help you succeed

Skills & Qualifications:

  • Exceptional written and verbal communication skills in English, with strong organisational and teamwork abilities.
  • Ability to manage time effectively, prioritise tasks, and act decisively in a fast-paced environment.
  • Subject Matter Expertise (SME) in Dynatrace technologies, methodologies, and related third-party tools.
  • Willingness to learn new technologies and tackle complex technical challenges.
  • Professional Level Dynatrace certification (or willingness to obtain within six months).
  • Two or more industry-relevant certifications (e.g., AWS, Azure, Kubernetes).
  • Strong technical knowledge of SaaS platforms and one or more of the following cloud technologies; AWS, Azure, Google Cloud, OpenStack, Kubernetes.
  • Web and application servers (e.g., Apache, IIS, WebSphere, WebLogic, JBoss).
  • Server-side technologies (e.g., Java Servlets, PHP, HTML, CSS, JavaScript, Ajax).
  • Mobile application technologies (e.g., iOS, Android Webkit).
  • DevOps tools (e.g., Ansible, Jenkins, Chef, Puppet).
  • CMDB/ITSM platforms (e.g., ServiceNow, BMC).

Education & Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
  • 4+ years of experience working with large enterprise customers, including executive-level stakeholders.
  • Demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

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