digital performance

What’s derailing your digital transformation?

Today I shot my first Dynatrace video about digital performance. Yikes, not an easy task! But really, the point of this blog is to highlight “The Digital Performance and Transformation Audit”, a fresh piece of global research that shows some interesting insights around: The main barriers to digital transformation today The number of hours typically lost dealing with digital performance problems What teams would do if they recouped that lost time,… read more

Dynatrace wins prestigious “Success for All” Sally award for its Champion Playbook

Every day, we help our customers deliver the best experiences and success for their customers. That’s a big part of what digital performance is all about. But that’s not all we do. We take customer success very seriously for our own clients, too. We help them reach and exceed their goals—through our own signature program—the Champion Playbook. For years now, Gainsight has led the way for companies — in… read more

Hot from the lab: Latest releases center on unification, scalability and powerful analytics that tie back to business metrics

Innovation has always been at the core of the Dynatrace culture. We invest heavily in our product development so that our 500+ global R&D experts continue to break new ground in APM. This is an exciting post for me, as I get to share highlights of the most recent advancements. I even shot a quick video that hits some of the big changes. Visually Complete Visually complete puts… read more

Black Friday and Cyber Monday/Cyber Week Digital Performance Coverage

TOC: Cyber Week Kickoff, November 22 – 2016 Holiday Season Analysis Tuesday Update: T-minus 3 days to Black Friday Wednesday Morning Update: What’s at Stake? Wednesday Afternoon Update: You Want a Piece of That Pie? Thursday Morning: Off to an Early Start! Thursday Afternoon Update: Looks Like Things are Starting to Cook Black Friday Morning Update: What are You Watching? Black Friday… read more

Have you been taking DNS monitoring for granted? Not today!

DNS Incident, Friday, October 21, 2016 Update: 5:30pm EST, November 9, 2016 Andi Grabner provides some great insight in how DNS issue harm applications.  This is a must read. Analyzing DNS Outage Impact on 3rd party Applications Update: 9:30am EST, October 26, 2016 The dust is still settling from Friday’s DDoS attack.  Cogeco Peer 1 provided an interesting infographic highlighting some of factors which businesses need to… read more

Digital CX Summit – 2016 Conference Highlights

Welp, it’s been a few weeks since the Digital Customer Experience Strategies Summit in Chicago, IL. If you haven’t had the chance to attend, the show is about advancing the digital customer experience sector. Topics discussed to improve CX include; journey mapping, digital integration, analytics, omni-channel strategies, personalization, design and loyalty programs. I decided this year to wait a bit on my post-event wrap up as… read more

2016 Presidential Debate #1 Stream Report: The Digital Disruption of Politics

Last night was reportedly the most watched presidential debate ever. Some are estimating over 100- million viewers watched Hillary Clinton and Donald Trump go at it. I set up some Dynatrace Synthetics tests to compare the sites that would be live streaming the debate. I monitored from nine locations across the US, every five minutes, using both a Chrome and IE browser. I divided the tests into two… read more

Is management of digital experiences lost on CX pros?

I’ve been wrestling with a real conundrum lately. We know that CX is critical to being competitive. In industries like banking, insurance, and retail it’s arguably the single most important differentiator, as it becomes harder to leverage product exclusivity or pricing. There are so many surveys, studies, and subject matter experts asserting this as fact, repeating it seems like demonstrating a firm grasp on the obvious. Good CX… read more

The BEST Digital and Application Performance Customer Stories from Perform Days

We’ve just wrapped up first round of EMEA and Asia Pacific Perform Days, talking with over 1,500 customers across 18 cities. There were so many extraordinary customer stories I wanted to share, and these are only a few of the highlights from the events I could attend. It really didn’t matter what country we were in, or what industry the customer was from, everyone understood the importance of digital and application performance. read more

A Year Benchmarking Retail Website Performance with 7 Best Practice Resources

I’ve been tracking the global retail websites for the past year, and recently I presented the findings in a webinar on what data trends emerged. Put simply websites are slower, heavier, and more complex than ever before. But does speed still matter? You can find the recording right here. Key outtakes from a year benchmarking ecommerce/retail website performance Our attention span is now 8 seconds. Almost the same as… read more