Rafi Katanasho

Rafi is Dynatrace’s APAC Chief Technical Officer and VP of Solution Sales. Based in Sydney Australia, Rafi joined Dynatrace in 2007 and has more than 20 years' experience in the IT industry focusing on Business, Application and IT Service Management. His experience includes a number of Australian based technology startup innovators. Prior to joining Dynatrace, he held senior management at Proxima Technology, a technology startup that pioneered the area of Business Service Management. He is a recognised thought leader and has published many articles, white papers and is a regular industry keynote speaker and commentator in IT and business publications.

Rafi Katanasho's articles

Four key elements of unified monitoring in the digital world

Enterprise organizations face mounting pressure to become more customer-centric, agile, scalable and responsive. Compounding this is the fact that IT environments, faced with digital transformation, are changing rapidly and growing more complex by the day. As a consequence, digital performance is a top priority for most, which means the performance monitoring space has become congested and noisy. My daily work puts me in touch with cloud service providers, managed service providers,… read more

Is ITIL still relevant in the digital world?

Is ITIL (Information Technology Infrastructure Library) still relevant in the digital world? The short answer is…yes! The longer answer is: it depends on your organisation’s understanding and application of ITIL. In order to best answer the question it is important to take a step back and examine the goals and intent of ITIL. Quick refresher on ITIL Documented Common Sense – Don Page The best definition of ITIL comes… read more