Customer stories | Dynatrace news

Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace

"Dynatrace helps us to move forward, fast."

Simplifying complexity
Advanced observability lights-up cloud environment

Faster, better answers
Precise, code-level insights into UX anomalies

Prioritizing innovation
AI insights shift the focus onto what matters most

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Dynatrace’s AI saves SAP CX 60% of time in operations

"Dynatrace takes away all the white noise and provides real answers."

Advanced observability
Across a diverse web-scale environment

Improved efficiency
AI-assistance reduces MTTR by up to 60 percent

Smarter operations
Software intelligence enables self-healing apps

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DISH tunes into Dynatrace to stream great customer experiences

"Dynatrace is our gold standard moving forward"

Reduced complexity
Advanced observability simplifies a cloud stack

Better service quality
With deep insight into real user experiences

Greater efficiency
End-to-end solution replaces multiple tools

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Vitality creates healthy customer experiences and brings innovation to life with Dynatrace

"Dynatrace helps us to improve customer loyalty and protect the bottom line of our business."

Faster time to market
Partner integration timelines cut from three months to just three weeks

Proactive customer support
Reduces customer churn by 65%

Increased productivity
AI and machine learning put focus on innovation, not problem solving

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Temenos creates better banking experiences with AI-assistance from Dynatrace

"The Dynatrace platform’s breadth of capabilities, scalability, continuous automation, and the maturity of its AI engine made the decision a no-brainer."

Complexity simplified
Across dynamic distributed multicloud environment

Accelerated Innovation
With intelligent observability of cloud ecosystem

Better business results
Automation helps teams prioritise what matters

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Rack Room Shoes increases conversions by 25%

"Dynatrace completely transformed the way we work and do business.”

Seamless visibility
Advanced observability across multicloud platform

Precise answers
AI insights help teams proactively solve problems

Closer collaboration
With one source of truth for IT and the business

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ERT helps medical researchers accelerate clinical trials with AI-assistance from Dynatrace

"Dynatrace allows us to stop bad code from ever reaching production."

Simplified complexity
With visibility across a diverse technology stack

More effective approach
Advanced observability lit up multicloud stack

Improved CI/CD process
Continuous automation enables one DevOps toolchain

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Healthcare giant accelerates application modernization and cloud migration with Dynatrace

"Ultimately, we don't do anything that matters without Dynatrace."

Efficient operations
Cloud transformation reduces technical debt

More reliable services
Advanced observability ensures cloud availability

Improved user journeys
Continuous optimization of customer experience

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BARBRI raises the bar for remote learning experiences with Dynatrace

"Dynatrace is a real life wow factor."

Proactive remediation
99% of issues resolved before students impacted

Faster innovation
AI-assistance helps teams focus on meaningful work

Advanced observability
Across the entire cloud technology stack

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ASICS optimizes cloud performance and maximizes site conversions with Dynatrace

"Dynatrace’s automated deployment capabilities made rolling it out quick and easy, we got up and running within a day."

End-to-end visibility
Native support for SAP CX and AWS cloud solutions

Instant time to value
Automatic instrumentation enables fast roll-out

Proactive resolutions
Potential problems resolved before users impacted

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Abercrombie & Fitch accelerates transformation with Red Hat OpenShift Container Platform and Dynatrace

Instant insights
Full-stack observability across OpenShift in hours

Faster transformation
Accelerated shift to a microservices architecture

Constant peace of mind
New microservices are automatically instrumented

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Alitalia cruises to a new altitude of customer experience with Dynatrace

"Dynatrace has been a fundamental part of our success story."

Transforming at scale
AI supports move to hybrid, multicloud environment

Improved experiences
Problems solved before they impact users

Unparalleled insight
From ability to replay users’ digital experience

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KeyBank on the path to autonomous cloud operations

"One of the biggest benefits of working with Dynatrace is that they really get it."

Lower cloud complexity
Advanced observability simplifies a complex stack

Improving collaboration
Single source of truth breaks down team silos

Proactive optimization
Ability to play back user sessions to improve CX

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U-Haul gets on the road to automatic and intelligent observability with Dynatrace

"Dynatrace is more dynamic, it’s a lot easier to use."

Improving operational efficiency
By consolidating monitoring and management tools

Faster time to business value
Automatic discovery provides instant observability

Smarter business decisions
AI-powered insights drive proactive service optimization

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EE calls on Dynatrace to optimize digital experiences and conversions

"Since deploying Dynatrace, we genuinely sleep easier at night."

Faster time to value
Continuous automation eliminates manual effort

Optimized experiences
Digital incidents and outage times reduced by 50%

Better outcomes
AI insights reveal how UX impacts conversions

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KBC banks on Dynatrace for automatic and intelligent observability

“Dynatrace is helping us prove we are compliant with PSD2.”

Continuous visibility
With a full-stack cloud observability platform

Simplified complexity
AI-assistance provides answers and solutions

Greater collaboration
Precise answers help teams solve issues together

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Mitchells & Butlers drives cloud migration and transformation with Dynatrace

"With Dynatrace’s Davis, it’s like having multiple additional analysts on your team."

Instant time to value
Automated deployment offers instant insights

Maximized revenues
100 percent uptime supports record holiday period

Optimized experiences
AI-powered visualization helps improve UX

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Docebo turns to Dynatrace to overcome cloud complexity and simplify operations

"We needed something that was capable of showing us everything, with less effort from us – Dynatrace was perfect."

Advanced observability
Across a hybrid, cloud-native environment

Rapid time to value
Automatic and continuous instrumentation

Full-stack insights
Intelligent observability helps optimize services

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Porsche Informatik masters the cloud and accelerates innovation

"Dynatrace’s unique approach to AI-powered monitoring in the cloud cuts through complexity to give us true visibility into our OpenShift environment."

Accelerated innovation
AI insights enable real-time code optimization

Better user-experiences
With instant feedback on real user sessions

Optimized operations
Problems solved in 20% of time previously taken

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FTD flourishes in peak season with Dynatrace

"Dynatrace is the monitor and protector of the customer journey."

Unparalleled insight
End-to-end observability into digital experiences

Increased revenues
Rapid shift to new platform and better conversions

Faster innovation
AI supports automation and quicker release cycles

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Smooth sailing to innovation in the cloud at Carnival Cruise Lines

"Dynatrace is really helping us feel more confident about cloud migration."

Instant time to value
AI-assistance creates precise answers in real-time

Optimizing conversions
Teams can focus on business outcomes, not alerts

Mastering the cloud
With automatic and intelligent observability

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American Fidelity eliminates blind spots in a hybrid multicloud environment

"The biggest bang for buck is the precise root cause analysis."

Eliminating blind spots
With full observability of multicloud environment

Single source of truth
End-to-end insights in an all-in-one platform

Precise answers
Alexa integration offers fast access to insights

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KeyBank unlocks million-dollar savings through operational efficiency

"With Dynatrace, when we get together, it just really works."

Greater efficiency
All-in-one platform replaces multiple siloed tools

Million dollar savings
End-to-end platform reduced unnecessary spend

Rapid time to value
Ease of use and simplicity enabled rapid benefits

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TUI soars above cloud complexity and gains a comprehensive customer view with Dynatrace

"The automation and AI from Dynatrace set it apart from the competition."

Faster transformation
Cloud performance insight speeds up AWS migration

Streamlined operations
Tool consolidation reduces complexity

More innovation time
Teams no longer spend hours troubleshooting

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Fitness & Lifestyle Group gets digital experience into shape with Dynatrace

"Using Dynatrace, we have seen a massive reduction in problem diagnostic time, from days down to minutes."

Instant observability
Immediate discovery of over 200 existing issues

Precise answers
Problem resolution reduced from days to minutes

Proactive optimization
Problems identified before users are impacted

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ADEO manages multicloud complexity with confidence

"We are very confident in the product. In one word, everything is just smooth."

Reduced complexity
Smart topology map illuminates 32 environments

Seamless visibility
Intelligent observability in multicloud ecosystem

Intelligent operations
AI insights streamline service management

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Beachbody tackles hybrid multicloud complexity with Dynatrace

"Dynatrace tells us how many and – more importantly – which users are impacted."

Faster time to value
Auto-instrumentation offers instant observability

Reduced manual effort
AI-driven answers allow more time for innovation

Intelligent insights
Cloud platform integrations surface crucial data

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Virgin Money banks on AI-assistance to improve operations

"Within two days we had it all installed, and it did deliver."

Constant visibility
Automatic observability across customer journeys

Improved efficiency
All-in-one platform eliminates siloed solutions

Hours of time saved
Teams spend much less time troubleshooting issues

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Air Canada on flight path to be a top global airline with Dynatrace

"What we didn’t expect was the degree to which Dynatrace energized our team. People are actually excited about performance monitoring now."

Enhanced observability
Full insight into applications and infrastructure

Competitive edge
Through visibility of how apps affect services

Proactive support
With ability to call users before they flag issues

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Doctify drives better digital engagement between practitioners and patients with Dynatrace

"Dynatrace just seemed to fit; there was nothing that was simpler or more robust."

Blind spots eliminated
Intelligent observability of a cloud-native stack

Major time savings
AI-powered insights identify exact root cause

Precise answers
Slack integration immediately notifies of problems

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Travis Perkins plc slashes website downtime by over two-thirds with Dynatrace

“The only way to describe our impressions of Dynatrace is ‘eye-opening’"

Proactive optimization
Issues remediated before users are impacted

Greater team efficiency
Time spent resolving issues reduced by 75%

Better user experiences
Downtime reduced by two-thirds with AI-assistance

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Citrix drives DevOps culture with Dynatrace

"We chose Dynatrace because it was very easy and straightforward to deploy, and integrates seamlessly with AWS and Azure."

Accelerated innovation
Deployment time for new services reduced by 75%

Maximizing resources
Precise answers boost project deliverables by 30%

Seamless experiences
AI-assistance reduces MTTR by 75% for better UX

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Landbay successfully migrates to AWS and goes cloud-native with Dynatrace

"Dynatrace just gives us instant answers."

Real-time insights
Through continuous visibility into user-experience

Instant observability
From automatic discovery and instrumentation

Accelerated innovation
With instant identification of degradations

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Piksel overcomes surging cloud complexity with Dynatrace

"We can identify and solve problems before they impact customers and end-users."

Faster innovation
AI-assistance increases developer productivity

Greater efficiency
Identifying root cause in minutes, not days

Solutions, not problems
With precise answers, instead of more data

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"Dynatrace was installed within a day and we immediately saw value."

Advanced observability
Into hybrid-cloud and on-premises infrastructure

Continuous optimization
AI helps solve problems and optimize performance

Faster innovation
Via real-time insight into application performance

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avodaq unlocks the power of Kubernetes with Dynatrace and Keptn

"Dynatrace, with Keptn, allowed us to accelerate our adoption of Kubernetes by at least a year."

Improved CI/CD process
Unbreakable pipeline stops promotion of bad code

Releasing better code
AI-assistance continuously identifies any problems

Increased collaboration
Precise answers improve cross-team efforts

Read customer story

Pegasus improves customer experience and enables auto-remediation

"Dynatrace gives us answers and has opened the door to automating IT operations."

Full-stack visibility
Multiple monitoring tools no longer necessary

Instant insights
Auto-instrumentation enables easy deployment

Better user-experiences
AI-powered insights help improve digital services

Read customer story

Sailpoint enhances their DevOps capabilities to optimize operations

"MTTR has gone down significantly since switching to Dynatrace."

Better user experiences
Problems identified before production deployment

Greater CI/CD agility
With auto-remediation and roll-back of software

More time innovating
Significant reduction in MTTR frees up more time

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PayMaya scales confidentially and innovates faster

"Thanks to Dynatrace and AWS, our journey in leveraging hybrid cloud has been smooth, seamless and easy."

Automatic insights
Discovery time reduced from days to minutes

Minimized downtime
Problems resolved in less than an hour with AI

Better experiences
Core app response times reduced to under a second

Read customer story

Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace

Dynatrace’s AI saves SAP CX 60% of time in operations

Vitality creates healthy customer experiences and brings innovation to life with Dynatrace

Meet more customers

Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace

Dynatrace’s AI saves SAP CX 60% of time in operations

DISH tunes into Dynatrace to stream great customer experiences

Vitality creates healthy customer experiences and brings innovation to life with Dynatrace

Temenos creates better banking experiences with AI-assistance from Dynatrace

Rack Room Shoes increases conversions by 25%

ERT helps medical researchers accelerate clinical trials with AI-assistance from Dynatrace

Healthcare giant accelerates application modernization and cloud migration with Dynatrace

BARBRI raises the bar for remote learning experiences with Dynatrace

ASICS optimizes cloud performance and maximizes site conversions with Dynatrace

Abercrombie & Fitch accelerates transformation with Red Hat OpenShift Container Platform and Dynatrace

Alitalia cruises to a new altitude of customer experience with Dynatrace

KeyBank on the path to autonomous cloud operations

U-Haul gets on the road to automatic and intelligent observability with Dynatrace

EE calls on Dynatrace to optimize digital experiences and conversions

KBC banks on Dynatrace for automatic and intelligent observability

Mitchells & Butlers drives cloud migration and transformation with Dynatrace

Docebo turns to Dynatrace to overcome cloud complexity and simplify operations

Porsche Informatik masters the cloud and accelerates innovation

FTD flourishes in peak season with Dynatrace

Smooth sailing to innovation in the cloud at Carnival Cruise Lines

American Fidelity eliminates blind spots in a hybrid multicloud environment

KeyBank unlocks million-dollar savings through operational efficiency

TUI soars above cloud complexity and gains a comprehensive customer view with Dynatrace

Fitness & Lifestyle Group gets digital experience into shape with Dynatrace

ADEO manages multicloud complexity with confidence

Beachbody tackles hybrid multicloud complexity with Dynatrace

Virgin Money banks on AI-assistance to improve operations

Air Canada on flight path to be a top global airline with Dynatrace

Doctify drives better digital engagement between practitioners and patients with Dynatrace

Travis Perkins plc slashes website downtime by over two-thirds with Dynatrace

Citrix drives DevOps culture with Dynatrace

Landbay successfully migrates to AWS and goes cloud-native with Dynatrace

Piksel overcomes surging cloud complexity with Dynatrace

Betting on Dynatrace at Racing and Wagering Western Australia

avodaq unlocks the power of Kubernetes with Dynatrace and Keptn

Pegasus improves customer experience and enables auto-remediation

Sailpoint enhances their DevOps capabilities to optimize operations

PayMaya scales confidentially and innovates faster

Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace

Dynatrace’s AI saves SAP CX 60% of time in operations

DISH tunes into Dynatrace to stream great customer experiences

Vitality creates healthy customer experiences and brings innovation to life with Dynatrace

Temenos creates better banking experiences with AI-assistance from Dynatrace

Rack Room Shoes increases conversions by 25%

ERT helps medical researchers accelerate clinical trials with AI-assistance from Dynatrace

Healthcare giant accelerates application modernization and cloud migration with Dynatrace

BARBRI raises the bar for remote learning experiences with Dynatrace

ASICS optimizes cloud performance and maximizes site conversions with Dynatrace

Abercrombie & Fitch accelerates transformation with Red Hat OpenShift Container Platform and Dynatrace

Alitalia cruises to a new altitude of customer experience with Dynatrace

KeyBank on the path to autonomous cloud operations

U-Haul gets on the road to automatic and intelligent observability with Dynatrace

EE calls on Dynatrace to optimize digital experiences and conversions

KBC banks on Dynatrace for automatic and intelligent observability

Mitchells & Butlers drives cloud migration and transformation with Dynatrace

Docebo turns to Dynatrace to overcome cloud complexity and simplify operations

Porsche Informatik masters the cloud and accelerates innovation

FTD flourishes in peak season with Dynatrace

Smooth sailing to innovation in the cloud at Carnival Cruise Lines

American Fidelity eliminates blind spots in a hybrid multicloud environment

KeyBank unlocks million-dollar savings through operational efficiency

TUI soars above cloud complexity and gains a comprehensive customer view with Dynatrace

Fitness & Lifestyle Group gets digital experience into shape with Dynatrace

ADEO manages multicloud complexity with confidence

Beachbody tackles hybrid multicloud complexity with Dynatrace

Virgin Money banks on AI-assistance to improve operations

Air Canada on flight path to be a top global airline with Dynatrace

Doctify drives better digital engagement between practitioners and patients with Dynatrace

Travis Perkins plc slashes website downtime by over two-thirds with Dynatrace

Citrix drives DevOps culture with Dynatrace

Landbay successfully migrates to AWS and goes cloud-native with Dynatrace

Piksel overcomes surging cloud complexity with Dynatrace

Betting on Dynatrace at Racing and Wagering Western Australia

avodaq unlocks the power of Kubernetes with Dynatrace and Keptn

Pegasus improves customer experience and enables auto-remediation