Session Replay Classic

Fix bugs and simplify complex issues with visual recordings of user sessions.

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Product information

Overview

Session Replay is a technology that creates anonymized, video-like recordings of actions taken by users interacting with your website or mobile application. Your analysts can then watch your users' mouse movements to identify what they're trying to do, where they're having trouble, and what’s frustrating them or causing them to abandon their journey.

By analyzing both evidence and experience — the specific user actions and your site’s responses — your teams are better equipped to make substantive improvements that increase overall satisfaction.

Use cases

Customer support engineers use Session Replay to resolve complaints from specific users.
Frontend and backend software developers get more context when triaging issues and when validating fixes in production across multiple OS/Browsers/Devices.
Mobile software developers use Session Replay to understand what happened before a mobile app crash.
Test automation engineers can watch what happened on failed test executions.
UX and Product Designers through Session Replay have the insights to do UX optimisation and improve existing user journeys.
Product Managers can better prioritize areas for investment.