Dynatrace ONE
VS.
Dynatrace ONE Premium
Dynatrace ONE Premium delivers an ever more personalized and proactive customer experience with dedicated experts focused on your business success. Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation through weekly coaching sessions and continuous enablement.
Click here to request more information about Dynatrace ONE Premium.
| Dynatrace ONE | Dynatrace ONE Premium | |
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Onboarding & continued enablement |
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| Dynatrace community & documentation |
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| Digital onboarding & enablement |
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| Dynatrace University education access |
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| Dynatrace University teams |
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| Onboarding and deployment checklist |
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Health & progress visibility |
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| Service Quality & Availability reports |
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| Deployment & Product Adoption report, User Adoption report |
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| Expert review of Service Quality Report and Availability Report |
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Customer product support |
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| Dynatrace Mission Control | 24/7 | 24/7 |
| Dynatrace SaaS SLA | 99.5% | 99.9% |
| Technical Support access |
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| Technical Support hours of operation | 8/5 x business days | 24/7 x 365 |
| Support ticket response time Learn more |
Critical: 4 business hours High: next business day Medium: 2 business days Low: 4 business days |
Critical: 2 hours High: 4 hours Medium: next business day Low: 2 business days |
| Priority ticket handling |
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| Communication methods | Web, chat | Web, chat |
Proactive engagement & analysis |
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| Live in-product assistance |
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| Prioritized chat availability |
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| Customer success plan | Self-guided |
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| Strategic business reviews |
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| Weekly enablement and coaching sessions |
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| Strategic Customer Success Manager |
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| Designated Technical Product Specialist |
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