Dynatrace ONE


Dynatrace ONE Premium

Dynatrace ONE Premium delivers an ever more personalized and proactive customer experience with dedicated experts focused on your business success. Our team of highly skilled consultants deliver strategic guidance and leadership designed to drive innovation through weekly coaching sessions and continuous enablement.

Click here to request more information about Dynatrace ONE Premium.

Dynatrace ONE Dynatrace ONE Premium
Onboarding & continued enablement
Dynatrace community & documentation Yes Yes
Digital onboarding & enablement Yes Yes
Dynatrace University education access Yes Yes
Dynatrace University teams Yes
Onboarding and deployment checklist Yes
Health & progress visibility
Service Quality & Availability reports Yes Yes
Deployment & Product Adoption report, User Adoption report Yes
Expert review of Service Quality Report and Availability Report Yes
Customer product support
Dynatrace Mission Control 24/7 24/7
Dynatrace SaaS SLA 99.5% 99.9%
Technical Support access Yes Yes
Technical Support hours of operation 8/5 x business days 24/7 x 365
Support ticket response time
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Critical: 4 business hours
High: next business day
Medium: 2 business days
Low: 4 business days
Critical: 2 hours
High: 4 hours
Medium: next business day
Low: 2 business days
Priority ticket handling Yes
Communication methods Web, chat Web, chat
Proactive engagement & analysis
Live in-product assistance Yes Yes
Prioritized chat availability Yes
Customer success plan Self-guided Yes
Strategic business reviews Yes
Weekly enablement and coaching sessions Yes
Strategic Customer Success Manager Yes
Designated Technical Product Specialist Yes