Thomas Cook

“With Dynatrace PurePath Technology® we can trace transactions and quickly identify where performance issues are occurring. In one case, we were able to decrease SQL load on our database server by 40 percent using only three development hours.”

Anders Essblad,
Thomas Cook Northern Europe

Thomas Cook logo

Company: Thomas Cook
Industry: Travel

Intro

Thomas Cook Northern Europe is Europe’s most profitable travel group providing travel services, including flight and hotel purchasing as well as destination management to 200 locations across 40 countries. Ving, Tjäreborg, Globetrotter and Spies are all part of the Thomas Cook Northern Europe group.

Online sales play a major role in generating revenue for Thomas Cook Northern Europe. Sixty five percent of the company’s business is conducted online. More than 1.4 million users book trips through the company’s web site yearly. For this reason, downtime is unacceptable and costly.

Challenge

When its IT team saw that response times were slowing during the company’s peak season, they moved quickly to find a resolution, knowing that users would not tolerate performance issues.

To ensure that customers have a smooth and positive experience online booking trips, Thomas Cook Northern Europe turned to Dynatrace. For any company with a strong commitment to delivering exceptional user experience for its customers, application performance is critical.

“We knew we needed a better view into the performance and quality of service of our bookings system as well as how our customers were being impacted,” says Björn Eriksson, Quality Assurance Manager at Thomas Cook Northern Europe.

Solution

Dynatrace’s end-user experience and network performance monitoring capabilities offered Thomas Cook an efficient way to monitor the performance of its customer-facing applications.

Designed to monitor the entire end-user population, Dynatrace gave a comprehensive dashboard view of end users’ experiences when accessing web-based applications. This presented Thomas Cook with end-to-end visibility and business relevant analysis.

Benefits

With a unified view across the entire application delivery chain, Thomas Cook Northern Europe now has complete visibility into application health and can proactively resolve performance issues before the business is impacted, saving money and time.

“When systems are down, that’s costing us money, and can also impact whether or not a customer will return to our site to do business with us in the future,” says Eriksson.

“We knew we needed a better view into the performance and quality of service of our bookings system as well as how our customers were being impacted. The complexity of our IT environment made troubleshooting a difficult task. Using Dynatrace we have cut our troubleshooting time in half and can quickly identify and pinpoint where performance problems are occurring in the application delivery chain before our customers are impacted.”

Thomas Cook Northern Europe also uses Dynatrace in its production environment to monitor production systems, as well as for acceptance testing to address quality issues before code goes into production.

“When systems are down, that’s costing us money, and can also impact whether or not a customer will return to our site to do business with us in the future”