Sofico N.V.

“We’re intrigued by its capability to work almost out of the box as well as being able to monitor system aspects as well as application performance and user experience.”

Jan Swaelens

Sofico

Sofico specializes in software solutions for automotive finance, leasing, fleet and mobility management companies. With 25 years of experience, they’ve developed an unparalleled business expertise in the leasing and fleet management industry.

What were you using before Dynatrace?

In the past we used low level monitoring tools such as Zabbix in combination with a 3rd party tool here and there and especially a lot of ‘gut feeling’ as well as log analyzing.

Why did you choose to try Dynatrace?

We’re intrigued by its capability to work almost out of the box as well as being able to monitor system aspects as well as application performance and user experience.

What were your biggest objections when looking at Dynatrace?

We had doubts about it being in the cloud (bandwidth usage, safety) and overhead produced since it is a new competitor in the SaaS APM market. But the first test proved us wrong and unveiled the best performing agent technology we have seen so far.

Why did you choose Dynatrace in the end?

It allows us to get a view into third party software black boxes such as Atlassian products that we use quite a lot. Dynatrace lets us identify issues we encounter in terms of performance and connectivity. This with almost zero maintenance and setup effort.

What is the benefit you get out using Dynatrace?

Impressive insight into internally hosted third-party applications and a transparent error notification system that does not depend on manually preconfigured thresholds.

Would you recommend Dynatrace to others and why?

Certainly! It’s the latest and most disruptive tool on the market with amazing potential!

How would you describe Dynatrace to a friend/colleague?

It’s the freshest product in SaaS APM that takes the next step from merely producing a lot of important data to delivering conclusions. It’s designed to replace the good old ‘gut feeling’ I mentioned earlier with intelligent algorithms. The dashboard kicks ass and what they call ‘smartscape’ provides an excellent overview of system components. The shortcuts to response time analysis for the slowest percentile definitely comes in handy.

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