Your role at Dynatrace

The Benefits Associate is responsible for the end-to-end administration of core insured and retirement benefits across the EMEA region. This role manages all new enrollments and employee benefit changes throughout the lifecycle, ensuring accurate processing, vendor coordination, payroll integration, and financial reconciliation. The individual will partner closely with HR Business Partners, Payroll, Finance, Accounts Payable, and external vendors to deliver a high‑quality employee benefits experience while maintaining strong operational controls.

Benefits Administration (End-to-End Lifecycle)

• Provide day-to-day administration for core insured benefits across EMEA, including medical, life, disability, and retirement plans and work-life programs.
• Manage all new benefit enrollments and employee changes, including life events, eligibility updates, and terminations, ensuring timely and accurate processing.
• Oversee benefits administration from hire to exit, including ongoing maintenance and annual renewal activities.
• Ensure compliance with country‑specific plan rules, vendor requirements, and internal policies.
• Support annual benefits renewals, audits, and data validation activities.

Vendor & Stakeholder Management

• Serve as a primary point of contact for benefits vendors, insurers, brokers for enrollment and invoice management.
• Coordinate with HR Business Partners to support employee inquiries, escalations, and complex benefit cases.
• Partner with Payroll to ensure accurate benefit deductions, contributions, retroactivity, and reconciliation.
• Liaise with Accounts Payable and Finance to ensure timely and accurate vendor payments.

Invoice Reconciliation & Financial Oversight

• Perform invoice reconciliation for all benefits vendors, validating charges against enrollments, eligibility, payroll deductions, and contractual terms.
• Investigate and resolve billing discrepancies, overcharges, and retroactive adjustments.
• Track invoices, accruals, and payment status; support month‑end, quarter‑end, and year‑end close activities.
• Maintain documentation and controls to support audits and internal financial reviews.

Data, Systems & Reporting

• Maintain accurate benefits data related to new enrollments and changes in HRIS and vendor systems.
• Prepare and reconcile reporting for enrollments, participation, and benefits costs.
• Utilize Microsoft Excel (including advanced formulas, pivot tables, and data validation) for reconciliation and analysis.
• Support continuous improvement initiatives through data insights and process enhancements.

Technology & Innovation

• Leverage Microsoft tools (Excel, Outlook, SharePoint, Teams, Power BI as applicable) to manage workflows and reporting.
• Use AI‑enabled tools (e.g., Copilot, Gemini automation, data insights) to increase accuracy, reduce manual effort, and improve operational efficiency.
• Contribute to documentation, standard operating procedures, and benefits process automation efforts.

What will help you succeed

• Bachelor’s degree in Human Resources, Business, Finance, or a related field.
• 3–5 years of experience in benefits administration, HR operations, payroll, or financial reconciliation.
• Demonstrated experience administering new enrollments and ongoing benefit changes for insured and/or retirement plans.
• Proven experience with invoice reconciliation and coordination with Accounts Payable or Finance.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with HRIS, payroll systems, and benefits vendor platforms.
• Exposure to AI tools or automation in HR, finance, or operations is strongly preferred.

Skills & Competencies

• Exceptional attention to detail, particularly with enrollment and change processing.
• Ability to manage multiple countries, vendors, and deadlines in a shared‑services environment.
• Analytical mindset with strong financial and payroll reconciliation skills.
• Clear and professional communication with global stakeholders.
• Proactive problem‑solver with a continuous improvement mindset.
• High level of confidentiality and professionalism.

Preferred Qualifications (A Plus)

• Experience supporting EMEA regions and administering country‑specific benefit plans.
• Familiarity with EMEA compliance and regulatory considerations.
• Experience using SAP SuccessFactors, particularly Employee Central and/or Benefits Administration.
• Ability to work independently while collaborating closely with global teams.
• Strong interest in modernizing HR operations through technology and AI.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.