Dynatrace Maidenhead People 22

Junior IT Support Engineer

Junior IT Support Engineer

Your role at Dynatrace

We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK.
This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home

Responsibilities

  • Act as the first point of contact for our employees to enable their digital work life.
  • Perform initial triage of tickets, resolve issues, qualify and escalate Incidents and Service Requests.
  • Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software).
  • Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces.
  • Understand employee needs and support IT training activities.
  • Support local events and manage digital collaboration tools and meeting room equipment.
  • Coordinate external IT service providers.
  • Maintain accurate stock records, prepare asset requests, and manage disposals.
  • Identify opportunities for improvement and collaborate with distributed IT teams.
  • Depending on your interests, lead or participate in IT projects for continuous improvement.

What will help you succeed

Your profile

  • Completed IT education or final-year student in Computer Science.
  • Fluent in English (written and spoken).
  • Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.).
  • Familiarity with macOS as a regular user.
  • Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software).
  • Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
  • Basic knowledge of cybersecurity principles.
  • Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN).
  • ITIL Foundation Certification or knowledge of ITIL concepts is a plus.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

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