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D1 Support Operations Intern

D1 Support Operations Intern

Overview

Dynatrace is seeking to add an Engineering Intern to its D1 Support Operations team to address its growing need to enable customers to find the right information at the right time. As an D1 Support Operations Intern, your work will help create a world where software works perfectly.

Your role at Dynatrace

We are looking for a Business or Computer Science student with junior or senior level standing to join us this summer on our D1 Operations team. This is a full-time, paid internship.

Responsibilities:

  • Support the definition of a Support Knowledge Management strategy and processes
  • Implement AI tooling to accelerate drafting articles and curating knowledge for customers
  • Collaborate with our data science team to build quality controls to improve our LLM/agents

The D1 Intern will partner with VP Operations, Director of Support Operations, Data Science, ML Engineers, and Director Support here and will gain hands-on industry experience in the Engineering field.

What will help you succeed

  • Education: Currently working towards a Bachelor's degree in Software Engineering or Information Systems
  • Work experience: 0-1 Years
  • Considering a career in Technology
  • Familiar with one or more of the following technologies:
    • LLM/AI
    • Python
    • Java
  • Strong written and verbal communication skills
  • Ability to work individually and in a team environment

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

  • $26/hour
  • Full-time: 40 hours/week
  • 10 weeks: June 8th - August 14th
  • Hybrid

Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock (NYSE:DT) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

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