Dynatrace ingests metrics for multiple preselected namespaces, including Amazon Simple Email Service (SES). You can view metrics for each service instance, split metrics into multiple dimensions, and create custom charts that you can pin to your dashboards.
Prerequisites
To enable monitoring for this service, you need
An Environment or Cluster ActiveGate version 1.181+
Dynatrace version 1.182+
An updated AWS monitoring policy to include the additional AWS services.
To update the AWS IAM policy, use the JSON below, containing the monitoring policy (permissions) for all supporting services.
If you don't want to add permissions to all services, and just select permissions for certain services, consult the table below. The table contains a set of permissions that are required for all services (All monitored Amazon services) and, for each supporting service, a list of optional permissions specific to that service.
In this example, from the complete list of permissions you need to select
"apigateway:GET" for Amazon API Gateway
"cloudwatch:GetMetricData", "cloudwatch:GetMetricStatistics", "cloudwatch:ListMetrics", "sts:GetCallerIdentity", "tag:GetResources", "tag:GetTagKeys", and "ec2:DescribeAvailabilityZones" for All monitored Amazon services.
Add the service to monitoring
In order to view the service metrics, you must add the service to monitoring in your Dynatrace environment.
Go to Settings > Cloud and virtualization and select AWS.
On the AWS overview page, scroll down and select the desired AWS instance. Select the Edit button.
Scroll down and select Add service. Choose the service name from the drop-down and select Add service.
Select Save changes.
Note: Once AWS supporting services are added to monitoring, you might have to wait 15-20 minutes before the metric values are displayed.
Configure service metrics
Once you add a service, Dynatrace starts automatically collecting a suite of metrics for this particular service. These are recommended metrics. Apart from the recommended metrics, most services have the possibility of enabling optional metrics. You can remove or edit any of the existing metrics or any of their dimensions, where there are multiple dimensions available. Metrics consisting of only one dimension can't be edited. They can only be removed or added.
Service-wide metrics are metrics for the whole service across all regions. Typically, these metrics include dimensions containing Region in their name. If selected, these metrics are displayed on a separate chart when viewing your AWS deployment in Dynatrace. Keep in mind that available dimensions differ among services.
To change a metric's statistics, you have to recreate that metric by choosing different statistics. You can choose among the following statistics: Sum, Minimum, Maximum, Average, and Sample count. The Average + Minimum + Maximum statistics enable you to collect all three statistics as one metric instead of one statistic for three metrics separately. This can reduce your expenses for retrieving metrics from your AWS deployment.
To be able to save a newly added metric, you need to select at least one statistic and one dimension.
Go to Settings > Cloud and virtualization and select AWS.
On the AWS overview page, scroll down and select the desired AWS instance. Select the Edit button.
Scroll down to the Supporting services section and select Manage services.
To add a metric, select the service for which you want to add metrics.
Select Add metric.
From the menu, select the metric you want.
Select Add metric to add the metric to monitoring.
To configure a metric, select the Edit button associated to it.
Select Apply to save your configuration.
Note: Once AWS supporting services are configured, you might have to wait 15-20 minutes before the metric values are displayed.
View service metrics
Once you add the service to monitoring, you can view the service metrics in your Dynatrace environment either on your dashboard page or on the custom device overview page.
Go to Technologies on the main menu of your Dynatrace environment.
Filter by service name and select the relevant custom device group.
Once you select the custom device group, you're on the custom device group overview page.
Example of custom device group overview page
4. The custom device group overview page lists all instances (custom devices) belonging to the group. Select an instance to view the custom device overview page.
Example of custom device overview page
Available metrics
Name
Description
Unit
Statistics
Dimensions
Recommended
Send
The number of successful requests (email sending API calls) to Amazon SES
Count
Sum
Region
✔️
Reject
The number of times Amazon SES accepts the sender's request and then determines the message contains a virus and stops processing
Count
Sum
Region
✔️
Bounce
The number of times the recipient's mail server permanently rejects the mail (hard bounces)
Count
Sum
Region
Complaint
The number times emails are marked as spam by the recipient
Count
Sum
Region
Delivery
The number of emails that were successfully delivered to the recipient's mail server
Count
Sum
Region
✔️
Open
The number of times the recipient receives the email and opens it in the email client
Count
Sum
Region
Click
The number of times the recipient receives the email and clicks on a link
Count
Sum
Region
Reputation.BounceRate
The percentage of sent emails that result in hard bounces
Percent
Average
Region
✔️
Reputation.ComplaintRate
The percentage of sent emails that were marked as spam
Percent
Average
Region
✔️
Rendering Failure
The number of times email can't be sent because of a template rendering issue
Count
Sum
Region
PublishFailure
The number of times Amazon SES encounters an error when it tries to execute the configured actions
Count
Sum
Region, RuleSetName; Region, RuleName
PublishExpired
The number of times Amazon SES encounters an error when it tries to execute the configured actions, and no longer retries delivering the email
