xMatters integration

xMatters is a digital service availability platform that prevents technology issues from becoming business problems. With this xMatters integration, Dynatrace actively pushes problem alerts, along with all related metadata, into your xMatters instance. You can acknowledge xMatters alerts and comment on Dynatrace-detected problems via your preferred device. xMatters automatically records your responses in Dynatrace.

You'll need an API key for proper integration of Dynatrace and xMatters. If you don't already have the API key (token), you can generate it in Dynatrace.

To create an API key for your Dynatrace environment

  1. Navigate to Dynatrace > Settings > Integration > Dynatrace API.
  2. Click the Generate token button.

Use this token for secure communication between Dynatrace and xMatters.

Configuration within xMatters

To set up integration of xMatters and Dynatrace

Within xMatters, select the Dynatrace integration on the Integrations page.

Enter your Dynatrace API token and Dynatrace Endpoint URL (Dynatrace environment URL).

Click Save.
Once you click Save, you’ll see the xMatters webhook URL and default payload mapping.

Copy the provided xMatters webhook URL.
You'll need this URL to complete the integration on the Dynatrace side.

Configuration within Dynatrace

Within Dynatrace, navigate to Settings > Integration > Problem notifications, click Set up notifications, and select xMatters.

Enter the Display name and paste the xMatters webhook URL into the xMatters URL field.

Optional Check the Accept any SSL certificate option.
We recommend that you use a valid SSL certificate (even for internal installations), but you can ignore the certificate for convenience.

Send a test notification and Save the integration settings.

Once you’ve finished integration with Dynatrace, you’ll see your newly created xMatters integration in your list of integrations.

problem notifications list