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    <title>Troubleshoot Dynatrace Managed | Dynatrace help</title>
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    <link>https://www.dynatrace.com/support/help/</link>
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    <lastBuildDate>Fri, 18 Oct 2019 07:17:18 +0200</lastBuildDate>
    <pubDate>Mon, 08 Apr 2019 13:05:46 +0200</pubDate>
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      <title>Troubleshoot Dynatrace Managed updated on Mon, 08 Apr 2019 13:05:46 +0200</title>
      <description>&lt;p&gt;Find out how to solve problems related to Dynatrace Managed.&lt;/p&gt;
&lt;h3 id=&quot;application-can-t-connect-to-cluster-via-webhook&quot;&gt;Application can&amp;apos;t connect to cluster via WebHook
      &lt;span class=&quot;shortlink-copy shortlink-copy-js&quot; data-clipboard-text=&quot;https://www.dynatrace.com/support/help/shortlink/troubleshoot-managed#application-can-t-connect-to-cluster-via-webhook&quot;&gt;
      &lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;If a proxy is in place for Dynatrace Managed, all WebHooks will also go through this proxy. There are cases where the WebHook integration can&amp;apos;t use the proxy and therefore the proxy needs to be disabled.&lt;/p&gt;
&lt;p&gt;To disable the proxy for all WebHooks, add the following flag to the HTTP client section.&lt;/p&gt;
&lt;div class=&quot;callout information&quot;&gt;
&lt;span class=&quot;callout__title&quot;&gt;Section header&lt;/span&gt;
&lt;p&gt;Make sure that the section header is present. If it isn&amp;apos;t, add the &lt;code&gt;&amp;lt;server/conf/config.properties&amp;gt;&lt;/code&gt; header before the &lt;code&gt;[http.client.external]&lt;/code&gt; section.&lt;/p&gt;

&lt;/div&gt;

&lt;pre&gt;&lt;code class=&quot;language-text&quot;&gt;&amp;lt;server/conf/config.properties&amp;gt;
[http.client.external]
...
proxy-off = true
&lt;/code&gt;&lt;/pre&gt;
&lt;p&gt;For other configurable proxy properties, see &lt;a href=&quot;https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-managed/configuration/configurable-properties-of-dynatrace-managed/&quot;&gt;Configurable properties of Dynatrace Managed&lt;/a&gt;.&lt;/p&gt;
&lt;p&gt;To preserve this custom setting, create a &lt;code&gt;custom.settings&lt;/code&gt; file with the above content. Then copy the file to the &lt;code&gt;/opt/dynatrace-managed/installer&lt;/code&gt; directory of all cluster nodes before triggering the cluster upgrade.&lt;/p&gt;
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      <pubDate>Mon, 08 Apr 2019 13:05:46 +0200</pubDate>
      <link>https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-managed/operation/troubleshoot-dynatrace-managed/?updated=mon-08-apr-2019-13-05-46-0200</link>
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