https://www.dynatrace.com/support/help/ Fri, 18 Oct 2019 07:17:18 +0200 Mon, 08 Apr 2019 13:05:46 +0200 Metalsmith v2.3.0 <p>For each Dynatrace Managed license, we provide a downloadable cluster log and configuration file (ZIP archive). The package contains configuration and log files from all installed <a href="https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-activegate/basic-concepts/when-do-i-need-to-install-an-activegate/#cluster-activegate">Cluster ActiveGates</a> and components of every single cluster node, including audit log files. This enables easier troubleshooting, proactive health checks, and support-related information that may be requested by Dynatrace Support or Dynatrace ONE. Therefore, whenever you open a support ticket in JIRA, please also include the support archive for the cluster.</p> <p>To download the archive</p> <ol> <li> <p>Click the Browse (<strong>&#x2026;</strong>) button in the upper-right corner of the CMC Home page.</p> </li> <li> <p>Select <strong>Download support archive</strong> (see example below).<br> <img src="https://dt-cdn.net/images/archive-1200-e3d6f33a7c.png" alt="Managed support archive"></p> </li> </ol> <p><strong>Note:</strong> We limit log file storage to the last 60 days to prevent archives from growing too large. Depending on the size of your cluster, these archives can consume up to a few GB of uncompressed storage.</p> Mon, 08 Apr 2019 13:05:46 +0200 https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-managed/operation/diagnostic-archives-for-managed-installations/?updated=mon-08-apr-2019-13-05-46-0200 https://www.dynatrace.com/support/help/setup-and-configuration/dynatrace-managed/operation/diagnostic-archives-for-managed-installations/