User details
For web applications, Dynatrace can show you all the sessions of an individual user, even when those sessions are anonymous or when a user tag has been changed or gone missing. User identification is achieved by storing a persistent cookie within each user's browser. This cookie contains a unique identifier for the user, which is marked as the Internal user ID in the Dynatrace web UI. Cookies enable Dynatrace to assign even anonymous user sessions to known users. As long as a user has logged into your application at least once, you can search for and identify that user, even when the user accesses the application in anonymous, unauthenticated sessions. This is particularly useful for analyzing periods of time when a user might not have been able to log into your application because of issues with your authentication service. Note that if a user disables persistent cookies or clears their cookies, the unique identifier is regenerated.
For mobile applications, user identification is achieved by generating and storing a unique identifier when a user launches an application for the first time. This identifier, marked as the Internal user ID in the Dynatrace web UI, is regenerated when the user changes their privacy settings. It's only possible to view all sessions of a particular user when the data collection level is set to User behavior; when the data collection level is set to Off or Performance, the unique identifier is regenerated for every session, making it impossible to list several sessions of a particular user.
Focus on the sessions of a single user
On the User details page (available by selecting a user from the User sessions page), you can find a list of all the sessions of a particular user, the devices this user has used to access your applications, which applications the user accessed, and an overview of the user's profile.
You can further refine your analysis of the sessions of an individual user by using filter attributes in the filter field, or by enabling Extended users.
Select any session in the list to view the details of that session, including all user actions and events displayed on a timeline. Here you'll find session details, including Operating system, device Manufacturer, User tag, IP address, and more.
Analysis chart
- The X-axis of the Analysis chart shows when the actions occurred during the session, the duration of the action (how long the "dot" is), and the wait time between each action.
- The Y-axis indicates mobile actions, user identifier, and errors and annoyances (for example,
Crash
orRage tap
).
Hover over a specific action to get a quick summary of the action. Select a specific action to start replaying the action (if Session Replay has been recorded on the session) or to see more details as shown below.
Examples
Following are examples of session analysis for a single user.