Troubleshooting RUM for mobile apps
On this page, you can find out how to solve general problems related to mobile application monitoring.
General troubleshooting
If you've encountered an issue related to mobile application monitoring, first ensure the following:
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Your technology is supported by Dynatrace. See Technology support | Mobile app Real User Monitoring.
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You're using the supported version of the OneAgent SDK or Dynatrace Android Gradle plugin. See the table under How long are versions supported following rollout?.
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The issue that you're experiencing is not related to any of the currently known limitations. Check one of the following pages:
- Dynatrace Android Gradle plugin | Instrumentation-specific limitations
- Dynatrace Android Gradle plugin | Build-specific limitations
- OneAgent for iOS | Known limitations
- Instrument SwiftUI controls | Known limitations
- Dynatrace Cordova Plugin | Troubleshooting and current restrictions
- Dynatrace Flutter Plugin | Known issues
- Dynatrace React Native Plugin | Troubleshooting and applicable restrictions
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You've enabled logging and checked the logs to see what went wrong. See the information below on debug logging for the following technologies and operating systems. You might also need to provide the logs if you decide to contact Dynatrace Support.
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The other monitoring tools that you use are compatible with Dynatrace. See the related information for Android or iOS.
Specific issues
To troubleshoot specific issues, expand one of the sections below.
Technology-specific troubleshooting
For issues specific to your technology or operating system, check one of the following pages:
- Dynatrace Android Gradle plugin FAQ
- Instrument SwiftUI controls | Troubleshooting
- Dynatrace Cordova Plugin | Troubleshooting and current restrictions
- Dynatrace Flutter Plugin | Troubleshooting
- Dynatrace React Native Plugin | Troubleshooting
- Instrument mobile apps with Dynatrace Xamarin NuGet package | Troubleshooting
- Instrument mobile apps with Dynatrace .NET MAUI NuGet package | Troubleshooting